Service Manager EU SAP Applications
vor 2 Monaten
About the Role:
We are seeking a highly skilled Service Manager to lead our European SAP Application services. As a key member of our team, you will be responsible for ensuring the smooth operation of our SAP applications, including SAP ECC, S/4HANA, and other relevant platforms.
Key Responsibilities:
- Manage the end-to-end service delivery of European SAP applications, ensuring adherence to SLAs and KPIs.
- Define and agree on SLAs, KPIs, and OLAs in alignment with global/ regional IT Service Management and Business Relationship Manager.
- Report SLAs, KPIs, and OLAs achievement and manage violations or major service issues at regional level.
- Ensure proper incident, problem, and change request assignment within the European SAP support team, by following the standardized global processes in Service Now.
- Creation of SAP applications training material and documentation (knowledge articles) for the SAP service management area, GxP and non-GxP relevant.
- Review and assess new change requests for SAP ECC and SAP S/4HANA environments via Change Approval Board (CAB), support change implementation process at European level by taking over a coordinator/project manager role.
- Coordinate and monitor all 2nd level regional support activities for SAP applications and support 2nd level transition to future external partner.
- Monitor the performance, security, and availability of the European SAP applications, develop and optimize SAP policies in line with global standards.
- Actively support audit activities for all SAP applications, ensuring data samples are provided, audit queries are responded, and any potential findings are addressed through proposed solutions in agreement with Ho Core Services.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree preferred.
- 5-8 years' experience in SAP service management or a similar role, preferably within a multinational environment with a strong customer and service-oriented focus.
- Proven experience in managing internal and external suppliers.
- In-depth knowledge of SAP applications, modules, and integration processes, with hands-on experience in SAP ECC, S/4HANA, and other relevant platforms.
- Good knowledge of GxP and SOX requirements, as well as CSV principles.
- Excellent communication, negotiation, and stakeholder management skills, with the ability to interact effectively at all levels of the organization.
- Demonstrated experience in driving process improvements and delivering results in a fast-paced, dynamic environment.
- Relevant certifications in ITL or equivalent experience in an ITIL environment.
- Strong communication, presentation, and collaboration skills as well as the ability to manage conflicts.
- Fluent written and spoken English skills; fluent German skills desired.
About Daiichi Sankyo Europe:
Daiichi Sankyo Europe is a leading pharmaceutical company dedicated to discovering, developing, and delivering new standards of care that enrich the quality of life around the world. We are committed to fostering a culture of mutual respect and continuous learning, with a strong commitment to inclusion and diversity.
Why Work with Us:
At Daiichi Sankyo Europe, we offer a dynamic and challenging work environment that allows you to grow, think boldly, and contribute your ideas. If you have a proactive mindset and passion for addressing the needs of patients, we eagerly await your application.
-
Service Manager EU SAP Applications
vor 2 Wochen
Munich, Bayern, Deutschland Daiichi Sankyo Europe VollzeitPassion for Innovation. Compassion for Patients.Daiichi Sankyo Europe is dedicated to discovering, developing, and delivering new standards of care that enrich the quality of life around the world. We are seeking a highly qualified Service Manager EU SAP Applications to join our team in Munich, Germany.The Service Manager EU SAP Applications holds the...
-
SAP Service Manager
vor 1 Woche
Munich, Bayern, Deutschland Daiichi Sankyo Europe VollzeitAbout the RoleThe Service Manager EU SAP Applications will be responsible for the end-to-end management of European SAP applications, including ongoing operation, performance, and coordination of optimization and enhancement initiatives for both GxP and non-GxP areas.Key Responsibilities:Manage the end-to-end service delivery of European SAP applications,...
-
Service Manager EU SAP Applications
vor 4 Wochen
Munich, Bayern, Deutschland Daiichi Sankyo Europe VollzeitJob Title: Service Manager EU SAP ApplicationsAbout the Role:We are seeking a highly skilled Service Manager to lead our European SAP Application services. As a key member of our IT team, you will be responsible for ensuring the smooth operation of our SAP applications, managing service delivery, and driving process improvements.Key Responsibilities:Manage...
-
Service Manager EU SAP Applications
vor 4 Wochen
Munich, Bayern, Deutschland Daiichi Sankyo Europe VollzeitJob Title: Service Manager EU SAP ApplicationsAbout the Role:We are seeking a highly skilled Service Manager to lead our European SAP Application services. As a key member of our IT team, you will be responsible for ensuring the smooth operation of our SAP applications, managing service delivery, and driving process improvements.Key Responsibilities:Manage...
-
Service Manager EU SAP Application Specialist
vor 3 Wochen
Munich, Bayern, Deutschland Daiichi Sankyo Europe VollzeitJob Title: Service Manager EU SAP ApplicationJob Summary:We are seeking a highly qualified Service Manager to oversee the European SAP Application services, ensuring optimal operations and coordination of optimization and enhancement initiatives for both GxP and non-GxP areas.Key Responsibilities:Manage the end-to-end service delivery of European SAP...
-
Service Manager EU SAP Application Specialist
vor 3 Wochen
Munich, Bayern, Deutschland Daiichi Sankyo Europe VollzeitJob Title: Service Manager EU SAP ApplicationJob Summary:We are seeking a highly qualified Service Manager to oversee the European SAP Application services, ensuring optimal operations and coordination of optimization and enhancement initiatives for both GxP and non-GxP areas.Key Responsibilities:Manage the end-to-end service delivery of European SAP...
-
Service Manager EU SAP Application Specialist
vor 2 Wochen
Munich, Bayern, Deutschland Daiichi Sankyo Europe VollzeitPassion for Innovation. Compassion for Patients.Daiichi Sankyo Europe is dedicated to discovering, developing, and delivering new standards of care that enrich the quality of life around the world. As a leading pharmaceutical company, we are committed to making a difference in the lives of patients and their families.In Europe, we focus on two areas:...
-
Service Manager EU SAP Application Specialist
vor 2 Wochen
Munich, Bayern, Deutschland Daiichi Sankyo Europe VollzeitTransforming Healthcare through Innovative Service ManagementDaiichi Sankyo Europe is seeking a highly skilled Service Manager EU SAP Application to lead the end-to-end service delivery of European SAP applications. This role will ensure adherence to SLAs and KPIs, define and agree on SLAs, KPIs, and OLAs, and report SLAs, KPIs, and OLAs achievement.Key...
-
Service Manager EU SAP Application Specialist
vor 2 Wochen
Munich, Bayern, Deutschland Daiichi Sankyo Europe VollzeitTransforming Healthcare through InnovationDaiichi Sankyo Europe is seeking a highly skilled Service Manager to lead the European SAP Application services. As a key member of our team, you will be responsible for ensuring the optimal operation and performance of our SAP applications, including SAP ECC, S/4HANA, and other relevant platforms.Key...
-
Munich, Bayern, Deutschland Daiichi Sankyo Europe VollzeitDaiichi Sankyo Europe is seeking a seasoned SAP service management professional to lead the European SAP applications team.Service Manager EU SAP ApplicationsThe successful candidate will hold end-to-end responsibility for the European SAP application services, ensuring optimum operations and compliance with GxP and non-GxP requirements.Key...
-
Team Lead, SAP HCM Application Management Services EU
vor 2 Monaten
Munich, Bayern, Deutschland Magna VollzeitAbout MagnaMagna is a leading mobility technology company and supplier that creates innovative solutions for consumers, customers, and the world around us. Our commitment to quality and continuous improvement drives us to deliver exceptional products that impact millions of people every day.Our MissionWe strive to be the industry leader in mobility...
-
Team Lead, SAP HCM Application Management Services EU
vor 2 Monaten
Munich, Bayern, Deutschland Magna VollzeitAbout MagnaMagna is a leading mobility technology company and supplier that creates innovative solutions for consumers, customers, and the world around us. Our commitment to quality and continuous improvement drives us to deliver exceptional products that impact millions of people every day.Our MissionWe strive to be the industry leader in mobility...
-
Munich, Bayern, Deutschland Magna VollzeitCompany OverviewAt Magna, we are at the forefront of technological innovation, delivering solutions that transform the automotive industry and address significant challenges faced by consumers and businesses alike.As a unique player in the mobility technology sector, we possess comprehensive expertise across all aspects of vehicle development and...
-
Munich, Bayern, Deutschland Magna VollzeitCompany OverviewAt Magna, we are at the forefront of technological innovation, delivering solutions that transform the automotive industry and address significant challenges faced by consumers and businesses alike.As a unique player in the mobility technology sector, we possess comprehensive expertise across all aspects of vehicle development and...
-
Financial Manager EU FBA
vor 3 Wochen
Munich, Bayern, Deutschland Amazon EU SARL (Germany Branch) VollzeitJob Title: Financial Manager EU FBAAt Amazon EU SARL (Germany Branch), we are seeking a talented Financial Manager to partner with our EU Fulfillment By Amazon (FBA) team to drive cost savings and improve inventory health.About the RoleWe are looking for a curious and analytical individual who can develop new ideas and deliver results in a fast-paced...
-
Financial Manager EU FBA
vor 3 Wochen
Munich, Bayern, Deutschland Amazon EU SARL (Germany Branch) VollzeitJob Title: Financial Manager EU FBAAt Amazon EU SARL (Germany Branch), we are seeking a talented Financial Manager to partner with our EU Fulfillment By Amazon (FBA) team to drive cost savings and improve inventory health.About the RoleWe are looking for a curious and analytical individual who can develop new ideas and deliver results in a fast-paced...
-
Munich, Bayern, Deutschland Magna VollzeitCompany OverviewAt Magna, we innovate technologies that transform the industry and address significant challenges for consumers, clients, and the global community. As a unique mobility technology firm and supplier, we possess comprehensive expertise across the full spectrum of vehicle solutions.Our dedication to excellence and ongoing enhancement is...
-
Munich, Bayern, Deutschland Magna VollzeitCompany OverviewAt Magna, we innovate technologies that transform the industry and address significant challenges for consumers, clients, and the global community. As a unique mobility technology firm and supplier, we possess comprehensive expertise across the full spectrum of vehicle solutions.Our dedication to excellence and ongoing enhancement is...
-
Financial Manager EU FBA
vor 4 Wochen
Munich, Bayern, Deutschland Amazon EU SARL (Germany Branch) VollzeitJob Title: Finance Manager, EU FBAAt Amazon EU SARL (Germany Branch), we're looking for a talented Finance Manager to join our EU Fulfillment By Amazon (FBA) team. As a key member of our finance team, you'll play a crucial role in reducing our cost to serve (CtS) and improving FBA inventory health through cost out initiatives and targeted fees.About the...
-
Financial Manager EU FBA
vor 4 Wochen
Munich, Bayern, Deutschland Amazon EU SARL (Germany Branch) VollzeitJob Title: Finance Manager, EU FBAAt Amazon EU SARL (Germany Branch), we're looking for a talented Finance Manager to join our EU Fulfillment By Amazon (FBA) team. As a key member of our finance team, you'll play a crucial role in reducing our cost to serve (CtS) and improving FBA inventory health through cost out initiatives and targeted fees.About the...
