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IT Professional Leader

vor 1 Monat

Mülheim, Nordrhein-Westfalen, Deutschland ALDI International Services SE & Co. oHG Vollzeit
Job Overview

ALDI International Services SE & Co. oHG seeks an experienced IT professional to lead international IT projects and develop the technology roadmap for our global IT support services.

Key Responsibilities
  • Manage international projects aimed at digitizing support services
  • Design and implement the technology roadmap for international IT support
  • Create a roadmap for the service desk of the future with a focus on AI
  • Expand our existing enterprise service management solution (ServiceNow)
  • Provide comprehensive advice to departments on designing smooth and consistent processes and services
  • Manage and continuously develop your own team
Requirements
  • A degree with a focus on information technology or business administration or similar qualifications/training
  • Several years of experience in software development or user experience
  • Experience in process automation/optimisation using workflow tools
  • Expertise in the conception and design of services (service design thinking, service blueprinting)
  • Experience in leading and developing individual employees and teams
Benefits
  • Partial mobile working within Germany incl. hardware budget
  • Up to 30 days of remote work abroad per year in more than 20 countries
  • Flexible working hours
  • Attractive remuneration
  • Personal time-off account for e.g. sabbaticals
Work Environment

ALDI SOUTH is one of the world's largest food retailers, with more than 7,300 stores in 11 different countries. Our mission is to supply our customers with high-quality food at the best possible prices. In doing so, we follow our own unique concept of consistency, simplicity and responsibility. ALDI SOUTH IT ensures that everything runs smoothly, from the IT infrastructure to the software used, at both national and international level.

We are dedicated to enhancing shared service centres, improving user experience, and implementing state-of-the-art technologies. Our goals include the delivery of efficient, reliable and high-quality IT services from our locations in Hungary, the US, Australia and Germany. With a customer-centric approach and a focus on proactively identifying issues, we strive to provide fast and lean support while continuously improving performance.