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Commercial Lead

vor 2 Monaten


Berlin, Berlin, Deutschland Alcura Health España S.A. Vollzeit
About Alcura Health España S.A.

We are a leading healthcare company that partners with professionals and organizations to provide innovative solutions that improve patient care.

Job Summary

We are seeking a highly skilled Commercial Lead to join our team. As a Commercial Lead, you will be responsible for developing and executing sales operations strategies that drive business growth and improve customer satisfaction.

Key Responsibilities:
  • Align business growth targets with key accounts and develop strategies to achieve them.
  • Be the primary point of contact for key accounts, understand their requirements, pipeline, and develop and grow the account.
  • Identify key performance indicators (KPIs) relevant to sales operations and define metrics for measuring success.
  • Oversee the implementation and maintenance of a CRM system to support sales activities within clinical trials sourcing.
  • Utilize CRM data to generate insights on customer behavior, market trends, pipeline analysis, revenue forecasting, and other key sales metrics.
  • Continuously evaluate and improve sales processes within clinical trials sourcing, including lead generation, lead qualification, opportunity management, proposal development, contract negotiation, and order processing.
  • Collaborate with cross-functional teams to ensure alignment between sales processes and overall commercial activities.
  • Develop regular reporting mechanisms to track performance against sales targets, KPIs within clinical trials sourcing projects.
  • Provide insights on performance trends, identify areas for improvement, and propose actionable recommendations based on data analysis.
  • Cross-functional collaboration with teams such as Project Management, Strategic Sourcing, and Clinical Operations to ensure seamless integration between Operations activities and overall commercial efforts.
  • Identify opportunities for process improvements within the sales operations function and propose changes aimed at optimizing efficiency and effectiveness.
  • Work closely with the Sales team during contract negotiation and execution by providing support in gathering necessary information and documentation related to pricing agreements and terms and conditions.
  • Work closely with the QA team to investigate customer complaints or deviations related to sourced pharmaceutical drugs for clinical trials.
Requirements:
  • Bachelor's or master's degree in business administration, marketing, or a related field.
  • 5+ years of experience in sales operations or related roles, preferably within the pharmaceutical or healthcare industry.
  • Fluency in English.
  • Strong understanding of sales operations processes and best practices.
  • Good exposure to client engagement and commercial focus.
  • Proficiency in CRM systems and sales analytics tools.
  • Excellent analytical and problem-solving abilities.
  • Effective leadership and team management skills.
  • Strong communication and interpersonal skills.