Aktuelle Jobs im Zusammenhang mit Technical Support Specialist - Ditzingen, Baden-Württemberg - GULP – experts united

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Technical Support Specialist

vor 2 Monaten

Ditzingen, Baden-Württemberg, Deutschland GULP – experts united Vollzeit
Unlock Your Potential as a Second Level Supporter

At GULP – experts united, we're seeking a skilled Second Level Supporter to join our team. As a key member of our IT support team, you'll be responsible for resolving complex technical issues and providing exceptional customer service.

What We Offer
  • A competitive salary and long-term job security through group affiliation
  • Extensive social benefits, including Christmas and vacation bonuses
  • Vacation entitlement of up to 30 days per year
  • Contribution to company pension scheme after end of probationary period
  • Further training through e.Learning offers
Your Key Responsibilities
  • Process user requests and incidents forwarded from the 1st level
  • Classify faults and requests with subsequent resolution of problems as part of 2nd level support
  • Record and monitor service tickets
  • Manage user support via remote solutions
  • Work closely with 3rd level support
  • Support with evaluation and project topics
  • Contribute to the creation of FAQs, documentation, and manuals
Requirements
  • Completed training as an IT specialist or a comparable qualification
  • Sound knowledge in one or more of the following areas: Client hardware and software, Apple Mac, printers, and Office applications
  • Written and spoken German language skills
  • High customer and user orientation
  • A solution-oriented approach to work and a service mindset

We value equal opportunities and welcome applications from people with disabilities, whose inclusion is of particular concern to us.