IT Support Specialist
Vor 7 Tagen
Are you looking for a challenging role in IT support? We have an exciting opportunity for a 2nd Level Supporter to join our team at GULP – experts united
About the Role
We are seeking a skilled and customer-focused individual to provide technical support to our clients. As a 2nd Level Supporter, you will be responsible for processing user requests and incidents, classifying faults and resolving problems, and working closely with our 3rd Level Support team.
Your Responsibilities
- Process user requests and incidents in a timely and efficient manner
- Classify faults and resolve problems as part of 2nd level support
- Record and monitor service tickets
- Manage user support via remote solutions
- Work closely with 3rd level support to resolve complex issues
- Contribute to the creation of FAQs, documentation, and manuals
Your Profile
- Completed training as an IT specialist or a comparable qualification
- Sound knowledge in one or more of the following areas: Client hardware and software, Apple Mac, printers, and Office applications
- Written and spoken German language skills
- High customer and user orientation
- A solution-oriented approach to work and a service mindset
What We Offer
- Attractive salary package with Christmas and vacation bonuses
- Reimbursement of travel expenses
- Up to 30 days vacation per year
- Development of skills
- Team-oriented work
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