Technical Support Specialist for Digital Signage Solutions

vor 3 Wochen


Munich, Bayern, Deutschland OptiSigns Inc. Vollzeit
Position Overview

At OptiSigns, we're building a customer-obsessed culture that prioritizes exceptional service and proactive problem-solving to exceed client expectations. As a global leader in digital signage, we empower businesses to create dynamic, interactive visual displays that enhance customer engagement.

Key Responsibilities
  • Customer-Centric Technical Support: Resolve technical issues with a focus on network connectivity, device settings, and diagnostics for hardware and software issues across Windows, Apple, Android, and Linux operating systems.
  • Client Onboarding & Training: Support new customers through the onboarding process, ensuring they can fully leverage OptiSigns' digital signage capabilities.
  • Efficient Ticket Management: Triage and address support tickets effectively, meeting a daily target of 25 closed tickets and ensuring resolutions within a 3-day timeframe.
  • Cross-Departmental Collaboration: Work closely with Product and Sales teams to troubleshoot complex issues, ensuring comprehensive support that addresses all client needs.
Requirements
  • Background in a technical support role, especially in SaaS or digital signage environments.
  • Prioritization Skills: Ability to manage a high volume of support tickets with efficiency and accuracy.
  • Dedication to continuous improvement in customer support, including proactive training and development opportunities for the support team.


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