Technical Support Specialist for Digital Signage Solutions
vor 3 Wochen
At OptiSigns, we're building a customer-obsessed culture that prioritizes exceptional service and proactive problem-solving to exceed client expectations. As a global leader in digital signage, we empower businesses to create dynamic, interactive visual displays that enhance customer engagement.
Key Responsibilities- Customer-Centric Technical Support: Resolve technical issues with a focus on network connectivity, device settings, and diagnostics for hardware and software issues across Windows, Apple, Android, and Linux operating systems.
- Client Onboarding & Training: Support new customers through the onboarding process, ensuring they can fully leverage OptiSigns' digital signage capabilities.
- Efficient Ticket Management: Triage and address support tickets effectively, meeting a daily target of 25 closed tickets and ensuring resolutions within a 3-day timeframe.
- Cross-Departmental Collaboration: Work closely with Product and Sales teams to troubleshoot complex issues, ensuring comprehensive support that addresses all client needs.
- Background in a technical support role, especially in SaaS or digital signage environments.
- Prioritization Skills: Ability to manage a high volume of support tickets with efficiency and accuracy.
- Dedication to continuous improvement in customer support, including proactive training and development opportunities for the support team.
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