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Road Trip Operations Specialist
vor 1 Monat
About Indie Campers
We are a digital campervan marketplace on a mission to make road trips accessible to everyone. With a strong focus on customer-centricity, we offer a comprehensive range of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the opportunity to buy our vehicles.
As a leader in the industry, we have welcomed over 300,000 travelers from 169 countries, with more than one million nights rented through our travel platform.
The Role
We are seeking university students or recent graduates looking for genuine work experience or an internship located in our Depot in Germany. As an International Operations Intern, you will represent our brand in person, providing world-class customer service to our guests.
Key Responsibilities
- Front-office activities:
- Customer service and sales: Take care of check-ins and check-outs, register guests, process payments, explain campervan functionalities, terms and conditions, upsell road trip extras.
- Back-office activities:
- Operations handling: Align reservations with available campervans, verify and prepare campervans and road trip extras.
- Quality control: Maintain campervans in top condition, identify and act on possible maintenance or repair needs.
- Support activities: Support the team in monitoring stock, coordinating the fleet of campervans, troubleshooting operational issues.
Requirements
- You are a student or recent graduate in Hospitality, Tourism, International Studies, Business Administration, or a related field.
- You are fluent in English, have a valid driver's licence, and a work permit.
- You enjoy international environments and meeting new cultures.
- You possess a natural talent for connecting with people and have a strong customer service orientation.
- You have a problem-solving mindset and thrive to create solutions.
Benefits
- All internships are compensated with a competitive salary (€600-€800 per month) depending on location and country.
- Online and on-the-job training to develop relevant skills: guest relations, customer service, problem-solving, communication, team spirit, organization, time management, fleet coordination, supplies management, and logistics.
- International opportunities and the possibility of integration into Indie Campers after the internship.
