IT Support Specialist
vor 3 Wochen
We're seeking a skilled IT Support Specialist to join our dynamic team at 1KOMMA5°. As a leading provider of energy software solutions, we're revolutionizing the way people live, work, and interact with energy.
Your Mission- Deliver exceptional in-person support for our tools and hardware, ensuring seamless user experiences.
- Provide remote support to colleagues worldwide, fostering a culture of collaboration and expertise sharing.
- Contribute to change management initiatives, driving innovation and efficiency across the organization.
- Take ownership of tickets, leveraging your expertise to resolve complex issues and develop solutions.
- Collaborate with global IT stakeholders to align our strategy with business needs, driving growth and success.
- Embody resilience and adaptability in a fast-paced, agile environment, prioritizing tasks and delivering results.
- Build strong relationships with local staff and stakeholders, promoting a unified focus on IT excellence.
- Automate processes to optimize efficiency, ensuring our technology stack remains cutting-edge.
- Align with key stakeholders to capitalize on opportunities for growth and improvement.
- Implement standard tooling configurations and support our international user base (L1-L2 support).
- Minimum 1-2 years of experience in technology service desk support.
- Demonstrate design thinking methodology and a passion for innovation.
- Experience in fast-growing start-up environments is highly valued.
- Proven track record in transformation/change management.
- Strong understanding and management experience with tech tooling stacks, including Google Workspace, Microsoft Office, Slack, Atlassian, and MDM tools.
- Fluency in English and German (C1/C2 level) for effective communication.
- Join a dynamic team of motivated professionals who drive results and make a meaningful impact.
- Contribute to the energy and mobility transition, accelerating the sustainable transformation of our energy infrastructure.
- Enjoy flat hierarchies, direct contact with managing directors, and short decision-making paths.
- Collaborate with skilled engineers, attend conferences, and participate in exciting meetups.
- Work remotely across Germany, with offices in Berlin, Hamburg, and Munich.
- See the direct impact of your work on a rapidly scaling user base.
- Enjoy a healthy work-life balance and benefits through the EGYM Wellpass.
At 1KOMMA5°, we're building Europe's leading energy software platform, 'Heartbeat', connecting photovoltaic, heat pumps, electricity, and charging infrastructure to create a virtual power plant. Our 'One-Stop-Shop' offers customers a seamless experience for purchasing and installing individual and intelligent energy system solutions, enabling households to live, heat, and mobilize sustainably. We're working on the development and expansion of the Heartbeat software to connect customers worldwide with the energy market, offering the cheapest and cleanest energy tariffs possible.
Are you ready to join the energy revolution? Apply now and become part of our mission.
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