Lead IT Support Engineer

vor 4 Wochen

Unterschleißheim, Bayern, Deutschland NI Vollzeit

We are looking for a skilled Senior Field IT Engineer who has a strong technical background and excellent communication abilities to assist internal clients, enhancing customer satisfaction through improvements in site IT services. This role involves collaborating with the Service Desk and serving as an escalation point when necessary.

Key Responsibilities:

  • Cultivate and sustain professional relationships with essential business and IT stakeholders.
  • Act as a representative of the IT team to relay IT updates to site leadership.
  • Identify opportunities for IT service enhancements at the site and coordinate with the global team for support and implementation.
  • Oversee the deployment of globally initiated projects across a variety of IT infrastructure services.
  • Provide operational and maintenance support in the IT field, escalating issues to the Service Desk and global teams as needed.
  • Manage the complete lifecycle of computing devices, including procurement, configuration, asset management, and disposal in line with established hardware standards.
  • Supervise local IT vendors, suppliers, and service providers.
  • Conduct localized training sessions for internal clients as required.
  • Contribute to infrastructure-related tasks, such as network management, backup and restore, Active Directory, and virtualization technologies.
  • Expected to be present on-site 2-3 days a week, depending on site requirements.

Job Qualifications:

  • Proficient in English with strong communication skills.
  • Capable of engaging in technical discussions in German.
  • Bachelor's degree or equivalent experience.
  • 3 to 5 years of experience in an IT role.
  • Experience in a multinational organization is highly desirable.
  • High emotional intelligence, friendly demeanor, and a customer service-oriented mindset.
  • Ability to work effectively both independently and in teams, solve problems efficiently, take initiative, and drive projects to successful completion with minimal supervision.
  • Excellent interpersonal skills: Ability to handle challenging customers and stressful situations with a positive attitude, openness to learning new technologies, and flexibility to adapt to changes.
  • Experience and interest in PC/workstation provisioning, troubleshooting, and management, as well as Microsoft Office 365 (including Teams, SharePoint, and OneDrive), telecom setup and support, and meeting room collaboration tools.
  • Strong enthusiasm for daily IT operations and technology.
  • Willingness to occasionally work evenings and weekends as required.
  • Availability for on-call support outside of business hours, including weekends and holidays when necessary.
  • Willingness to travel domestically as needed.

Please note: The successful candidate will be offered a fixed-term contract with the possibility of extension.

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