Customer Service Team Lead
vor 3 Wochen
About the Position
We are seeking a highly skilled Customer Service Team Lead to join our team at Werfen in Munich, Germany.
Key Responsibilities
- Lead a team of customer service representatives to ensure excellent customer experience
- Develop and implement customer service strategies to improve customer satisfaction
- Collaborate with cross-functional teams to resolve customer issues
- Monitor and analyze customer feedback to identify areas for improvement
Requirements
- Proven experience in customer service leadership
- Excellent communication and interpersonal skills
- Ability to analyze customer feedback and develop strategies to improve customer satisfaction
- Strong leadership and team management skills
What We Offer
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
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