Customer Service Team Lead

vor 3 Wochen


Munich, Bayern, Deutschland Werfen Vollzeit

About the Position

We are seeking a highly skilled Customer Service Team Lead to join our team at Werfen in Munich, Germany.

Key Responsibilities

  • Lead a team of customer service representatives to ensure excellent customer experience
  • Develop and implement customer service strategies to improve customer satisfaction
  • Collaborate with cross-functional teams to resolve customer issues
  • Monitor and analyze customer feedback to identify areas for improvement

Requirements

  • Proven experience in customer service leadership
  • Excellent communication and interpersonal skills
  • Ability to analyze customer feedback and develop strategies to improve customer satisfaction
  • Strong leadership and team management skills

What We Offer

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package


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