Technical Support Specialist

vor 4 Wochen


Munich, Bayern, Deutschland KINEXON Vollzeit
Job Title: Technical Support Specialist

At KINEXON, we pride ourselves on being at the forefront of technology, delivering innovative industrial solutions to esteemed clients. We are in search of a dedicated Technical Support Specialist to enhance our customer service team.

Your Key Responsibilities:
  • Document and oversee incidents, issues, and modifications for our industrial clientele.
  • Analyze, troubleshoot, and resolve customer inquiries to address incidents and challenges.
  • Collaborate with the development team to mitigate future issues.
  • Contribute to the enhancement of service frameworks and share innovative ideas.
  • Maintain records of customer interactions and incidents.
Your Required Qualifications:
  • Completed vocational training or relevant education in IT, electrical engineering, or computer science.
  • Knowledge of Linux and networking concepts is beneficial.
  • Familiarity with JIRA and Confluence is an advantage.
  • Ability to work autonomously and take initiative.
  • Proficiency in both German and English is essential.
  • Flexibility to work occasional weekends and evenings.
What We Provide:
  • Annual budget for professional development.
  • Generous vacation policy.
  • Commitment to work-life balance with flexible hours.
  • Options for hybrid and remote work arrangements.
  • Engaging team and company events.
  • Additional customizable benefits.


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