German Support Specialist for Social Media and Instant Messaging
vor 4 Wochen
Key Responsibilities:
* Handle tickets and customer inquiries in a timely and efficient manner
* Communicate with customers via chat and email, following established support procedures and policies
* Identify, escalate, and resolve incidents in accordance with specified workflows
* Track and follow cases to ensure timely closure
* Apply content policies to digital content and execute handling procedures with consistency
* Work towards reaching targets as set out by client statement of work and internal targets
Requirements:
* Superior verbal and written skills in German
* Excellent English knowledge
* Ability to understand complex text and interact with customers fluently
* Experience working with direct consumers in B2C environments
* High attention to detail and follow-through
* Effective team player with ability to work independently
* Proven problem-solving skills and customer service expertise
What We Offer:
* Complete relocation support, including flight tickets and accommodation
* Competitive monthly salary and benefits package
* Opportunities for professional growth and development
* State-of-the-art working environment with relaxing break areas
* Work for a Great Place to Work-Certified Company that fosters diversity
Join our team and take the first step towards a rewarding career in customer support. Apply now to become a part of our dynamic team in Athens, Greece.
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Berlin, Berlin, Deutschland Teleperformance Greece VollzeitBuild a Strong Career with Teleperformance GreeceWe are seeking a highly skilled German Support Specialist to join our team in Athens, Greece. As a key member of our social media support team, you will be responsible for providing exceptional customer service to our clients via chat and email.Key Responsibilities:Handle customer inquiries and resolve issues...
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