Senior Customer Insights Manager

vor 6 Stunden

Freiburg, Baden-Württemberg, Deutschland Thermo Fisher Scientific Vollzeit
Job Title: Senior Customer Insights Manager

Thermo Fisher Scientific is a world leader in serving science, with a mission to enable our customers to make the world healthier, cleaner, and safer. We are seeking a Senior Customer Insights Manager to join our team and contribute to our success.

Job Summary:

The Senior Customer Insights Manager will be responsible for driving data-driven decision-making and developing actionable insights to enhance our understanding of customer behavior, market trends, and competitive landscape. This role will be instrumental in supporting business decisions regarding ImmunoDiagnostics's core marketed and pipeline products, as well as customer groups and marketing channels.

Key Responsibilities:
  • Identify business opportunities and threats based on knowledge about customers, markets, and competitors.
  • Set up cross-functional teams to work on these topics and conduct secondary market research.
  • Analyze the performance of competitors globally and identify potential threats for our Allergy and Autoimmunity business.
  • Develop innovative forecasting models for strategic planning processes and train colleagues on forecasting.
  • Provide market and customer insights to support Management, Marketing functions, R&D, and other functions.
  • Serve as a project manager or member in internal projects within cross-functional teams requiring in-depth customer insights support.
Requirements:
  • Bachelor's or advanced degree in fields such as Economics, Business Administration, Statistics, Psychology, Life Sciences, Public Health, or equivalent experience.
  • Many years of market research experience, at least two years in the healthcare industry, preferably in the Diagnostics area.
  • Advanced problem-solving and analytical skills, innovative ways to issues, and sound judgment.
  • Excellent communication, planning, and organizational skills and the ability to work in international teams.
  • Fluent English (written and spoken) is required, second and third language would be a plus.
What We Offer:
  • Employment with an innovative, future-oriented organization.
  • Outstanding career and development prospects.
  • Company pension scheme and other fringe benefits.
  • Exciting company culture which stands for integrity, intensity, involvement, and innovation.

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