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Logistics Delivery Experience Manager
vor 2 Monaten
We are seeking a highly skilled and experienced Delivery Experience Manager to join our team at zooplus SE. As a key member of our operations team, you will be responsible for ensuring the highest level of customer satisfaction through the delivery of our products across Europe.
Key Responsibilities- Delivery Experience Improvement: Identify opportunities to enhance the delivery experience for our customers, and implement strategies to improve delivery quality and customer satisfaction.
- Reliability and Efficiency: Work closely with our logistics partners to improve the reliability and efficiency of our delivery services, ensuring that our customers receive their orders on time and in good condition.
- Market Innovation: Research and implement new and innovative delivery solutions that meet the evolving needs of our customers and stay ahead of the competition.
- Strategic Partnerships: Develop and maintain strong relationships with our delivery service providers, ensuring that they meet our high standards and expectations.
- Customer Satisfaction: Monitor and analyze customer feedback to identify areas for improvement and develop strategies to enhance the overall customer experience.
- Country Strategy: Develop and implement a long-term country strategy to achieve the best-in-class customer satisfaction, working closely with our sales and marketing teams.
- Education: Graduate degree or equivalent in a relevant field, such as logistics, supply chain management, or business administration.
- Experience: Proven experience in logistics services, with a strong background in delivery experience management.
- Skills: Excellent analytical and problem-solving skills, with the ability to manage multiple projects and prioritize tasks effectively.
- Language: Proficient in English and French, with excellent written and verbal communication skills.
- Travel: Willingness to travel regularly, both domestically and internationally.
zooplus SE is a leading online retailer of pet food and other pet-related products, with a strong presence in Europe. We are committed to providing our customers with the best possible shopping experience, and we are seeking a highly skilled and experienced Delivery Experience Manager to join our team.
