Logistics Partner Manager

vor 3 Wochen

Munich, Bayern, Deutschland Amazon Deutschland E4 Transport GmbH Vollzeit
About the Role

We are seeking a highly skilled and experienced Partner Executive to join our Amazon Logistics team in Munich, Germany. As a Partner Executive, you will play a critical role in building and maintaining strong relationships with our Delivery Service Partners (DSPs) across the region.

Key Responsibilities
  • Safety: Collaborate with OTR Safety and OTR Regional Managers to ensure business safety compliance.
  • Performance: Guide DSPs as they scale their business and manage operational issues, ensuring they have resources in place to effectively ramp-up operations and prepare for peak periods.
  • Performance: Support DSPs as they onboard to the program and prepare to launch (this will be on the basis of a net new launch only).
  • Performance: Coach business owners to run compliant, safe, and high-performing companies (SLS metric deep dive).
  • Experience: Identify workflow inefficiencies and work to formulate and implement operational improvements at the network level and to improve the individual DSP owner experience.
  • Experience: Develop the relationship between Amazon and our DSP partners (DSP sentiment improvements).
  • Experience: Communicate alignment to DSP business owners following close collaboration with OTR partners.
  • Be the Voice of the DSP: Represent the interests of our DSP partners within Amazon Logistics.
  • Coach and Upskill: Ensure effective upskilling and utilization of tools for DSPs.
  • Customer Metric Improvement: Identify opportunities for customer metric improvement.
  • Last Mile Processes: Champion the consistent application of Last Mile processes within Delivery Stations and challenge UTR processes that impact OTR.
  • Driver Standards: Improve driver standards to protect the Amazon brand image.
About the Team

Amazon Logistics, or AMZL, handles 'last mile' delivery duties in partnership with third-party distribution businesses. We utilize creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers' delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now, and Amazon Restaurants.

Requirements
  • Bachelor's Degree: Required.
  • Experience: 5+ years of professional experience in Operations, Last Mile, or account or relationship management, small business logistics, or retail/vendor/supplier management.
  • Experience Working with Third-Party Resources: Required.
  • Experience Working with a Contingent Workforce: Required.
  • Strong Analytical Capability: Track record of digging into data and finding solutions for a variety of operational problems.
  • Flexibility: Willingness to work occasional non-standard working hours as business demands during peak periods.
  • Language Skills: C1+ level of English and German.

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