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Customs Value Added Services Team Supervisor

vor 3 Monaten


Bremerhaven, Bremen, Deutschland Maersk Vollzeit

Maersk stands as a global frontrunner in integrated logistics, having pioneered advancements in the industry for over a century. Through our commitment to innovation and transformation, we are continuously redefining the limits of what is possible, setting new benchmarks for efficiency, sustainability, and excellence.

At Maersk, we value diversity, collaboration, and ongoing learning, striving to ensure that our workforce reflects and comprehends the diverse needs of our customers.

With a workforce exceeding 100,000 across 130 nations, we collaborate to shape the future of global trade and logistics.

We invite you to join us in leveraging cutting-edge technologies to unlock opportunities on a global scale. Together, let’s navigate towards a more sustainable future with Maersk.

We are currently seeking a Team Supervisor for our Customs Value Added Services division.

We provide an exceptional team environment, supported by experienced leaders and colleagues, along with a competitive salary package, annual bonuses, vacation benefits, and Employee Resource Groups dedicated to your professional growth within Maersk.

In this position, you will lead and manage your Customs VAS team, ensuring that all Value Added Services activities (including freight forwarding and landside services) and associated customs entries are executed in compliance with regulations, timelines, and the Union Customs Code, while focusing on cost efficiency and performance. Additional responsibilities may include:

  • Driving cost-saving initiatives and other transformative projects within your area of responsibility.
  • Leading and supporting business continuity and growth initiatives.
  • Maintaining a strong focus on customer service and satisfaction while collaborating with internal and external stakeholders.
  • Working closely with the Department Manager to enhance operational processes, developments, and improvements aligned with company strategy and objectives.

Key Responsibilities:

You will foster a positive working relationship within your team, supervising and nurturing their development through training initiatives, coaching, goal setting, and regular feedback sessions.

As a leader, you will establish objectives, key performance indicators, and one-on-one meetings in alignment with Maersk’s ambitions, aimed at enhancing team productivity and efficiency while managing workload and team structure.

You will also collaborate with other Maersk functional units, including Intermodal, Customer Experience, Product & Growth, and Equipment, to ensure the timely and cost-effective clearance and movement of customer cargo. Other responsibilities may include:

  • Acquiring comprehensive knowledge of VAS and its regulatory framework across the team, ensuring understanding of legal requirements.
  • Empowering VAS team members to take initiative when facing functional challenges.
  • Escalating critical situations with appropriate recommendations.
  • Ensuring the implementation of new initiatives by the team within the established global framework.
  • Fostering a proactive and cost-saving mindset, driving performance and savings projects using established business intelligence methodologies.
  • Contributing to the Maersk operating system and transformation efforts, cultivating that culture within the team.
  • Understanding and managing the profit and loss for your geographic area.
  • Serving as the first point of escalation for internal and external stakeholders.

Who are we looking for?

We appreciate a diverse skill set and expertise, valuing your overall capabilities more than a strict list of qualifications. If you believe you can excel in this role, we encourage you to reach out, even if you do not meet every requirement listed.

  • Technical Skills and Competencies: Strong business acumen and team leadership capabilities; comprehensive understanding of Freight Forwarding, Value Added Services, and Customs Services legislation; excellent communication skills; adept in conflict resolution and negotiation; results-driven with a sense of urgency; collaborative team player.
  • Education and Experience: Bachelor’s degree or equivalent experience in the Freight Forwarding Business or Value Added Services, with a readiness to lead and develop a team.

Maersk is dedicated to fostering a diverse and inclusive workplace, embracing various styles of thinking. We are an equal opportunity employer, welcoming applicants without regard to race, color, gender, age, religion, national origin, sexual orientation, disability, or any other characteristic protected by law.

We are committed to supporting your needs for any adjustments during the application and hiring process.