Implementation Manager DACH

vor 3 Wochen

Munich, Bayern, Deutschland Contentsquare Vollzeit
About the Role

We are seeking a highly skilled Implementation Manager to join our Customer Success team at Contentsquare. As a key member of our global organization, you will be responsible for the technical implementation of our digital analytics solutions and products.

Key Responsibilities
  • Act as a technical project manager to onboard new clients and successfully implement their Contentsquare products
  • Proactively handle customer and internal stakeholders' expectations during the customers' onboarding and deployment phase
  • Act as the main point of contact for any technical implementation related matters
  • Work closely with Contentsquare's Account Managers, Customer Success Managers, and Solution Experts to drive success based on clients' objectives
  • Work with clients from different industries (e.g. e-commerce, fashion, hi-tech, travel, etc.) and handle different personas on a client side (e.g. product managers, developers, e-commerce executives, data analysts, etc.)
  • Support our partners in the region as they directly lead their end-customers Contentsquare deployments
Requirements
  • Working proficiency in German and strong communication skills (written and verbal) in English
  • At least 4 years of experience in technical implementation or support roles, or technical project management, ideally in SaaS company
  • Strong working proficiency in web technologies like JavaScript, CSS, HTML (we're not looking for a developer, but you need to be able to at least write and read some code)
  • Experience with application development or SDK implementation knowledge (iOS/Android) and comfort with mobile testing and troubleshooting tools a plus
  • Experience in customer-facing roles with preferably SaaS organizations of global companies
  • Experience in working cross regions, a strong proactivity and autonomy is required to interact with the internal peers overseas
  • Strong analytical and problem-solving skills
  • At ease with running and prioritizing multiple projects at the same time
  • The ability to work well in a global, dynamic, cross-functional, team-based environment
  • Good understanding of Agile development processes and Methodologies would be a plus
What We Offer
  • We're humans first. We hire dedicated people and provide them with the trust, resources and flexibility to get the job done.
  • We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits.
  • We are a fast growing company with a track record of success over the past 10 years, yet we operate with the agility of a startup.
  • That means a huge chance to create an immediate and lasting impact.
  • Our clients, partners and investors love our industry-leading product.

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