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Implementation Manager DACH

vor 2 Monaten

Munich, Bayern, Deutschland Contentsquare Vollzeit
About the Role

We are seeking a highly skilled Implementation Manager to join our Customer Success team at Contentsquare. As a key member of our global organization, you will be responsible for the technical implementation of our digital analytics solutions and products.

Key Responsibilities
  • Act as a technical project manager to onboard new clients and successfully implement their Contentsquare products
  • Proactively handle customer and internal stakeholders' expectations during the customers' onboarding and deployment phase
  • Act as the main point of contact for any technical implementation related matters
  • Work closely with Contentsquare's Account Managers, Customer Success Managers, and Solution Experts to drive success based on clients' objectives
  • Work with clients from different industries (e.g. e-commerce, fashion, hi-tech, travel, etc.) and handle different personas on a client side (e.g. product managers, developers, e-commerce executives, data analysts, etc.)
  • Support our partners in the region as they directly lead their end-customers Contentsquare deployments
Requirements
  • Working proficiency in German and strong communication skills (written and verbal) in English
  • At least 4 years of experience in technical implementation or support roles, or technical project management, ideally in SaaS company
  • Strong working proficiency in web technologies like JavaScript, CSS, HTML (we're not looking for a developer, but you need to be able to at least write and read some code)
  • Experience with application development or SDK implementation knowledge (iOS/Android) and comfort with mobile testing and troubleshooting tools a plus
  • Experience in customer-facing roles with preferably SaaS organizations of global companies
  • Experience in working cross regions, a strong proactivity and autonomy is required to interact with the internal peers overseas
  • Strong analytical and problem-solving skills
  • At ease with running and prioritizing multiple projects at the same time
  • The ability to work well in a global, dynamic, cross-functional, team-based environment
  • Good understanding of Agile development processes and Methodologies would be a plus
What We Offer
  • We're humans first. We hire dedicated people and provide them with the trust, resources and flexibility to get the job done.
  • We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits.
  • We are a fast growing company with a track record of success over the past 10 years, yet we operate with the agility of a startup.
  • That means a huge chance to create an immediate and lasting impact.
  • Our clients, partners and investors love our industry-leading product.
Why Join Contentsquare?
  • We are a 2023 Circle Back Initiative Employer – we commit to responding to every applicant
  • Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.