Experienced Claims Specialist

vor 4 Wochen


Münster, Nordrhein-Westfalen, Deutschland Workstation Customer Care Vollzeit

Position Overview:

We are seeking a highly skilled and experienced individual to take on the role of Senior Claims Professional within the claims Call Center Team at Workstation Customer Care. This position requires a proactive problem solver who excels in addressing customer service claims issues and providing effective solutions.

Key Responsibilities:

  • Handle incoming customer inquiries related to billing discrepancies, claim results, benefit entitlements, and general client concerns.
  • Maintain a high standard of professionalism while engaging with clients, fostering a positive relationship with each caller.
  • Address complex inquiries from both internal and external customers promptly and accurately.
  • Assist the claims supervisor with escalated calls, ensuring that all issues are resolved efficiently.

Qualifications:

  • Exceptional listening skills and the ability to communicate persuasively.
  • Strong sense of personal accountability and ownership of tasks.
  • Proven expertise in claims processing and customer service.
  • Outstanding problem-solving abilities.
  • Fluency in Dutch is required.

We look forward to meeting you



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