Lead Claims Specialist
vor 3 Monaten
Position Overview:
We are seeking a highly skilled problem solver to take on the role of Senior Claims Professional within the claims Call Center Team at Workstation Customer Care. This position requires a dedicated individual who can effectively address customer service claims issues and provide tailored solutions, ensuring exceptional service delivery to providers through the call center.
Key Responsibilities:
- Handle incoming customer inquiries related to billing discrepancies, claim results, benefit entitlements, and general client issues.
- Maintain a high standard of professionalism while interacting with clients, fostering a positive relationship with each caller.
- Respond to complex and challenging inquiries from both internal and external customers promptly and accurately.
- Assist the claims supervisor with escalated calls, ensuring effective resolution.
Qualifications:
- Empathetic listener with strong persuasive communication skills.
- High level of personal accountability and responsibility.
- Ability to leverage expertise to contribute effectively.
- Outstanding problem-solving capabilities.
- Fluency in Dutch is required.
We look forward to meeting you
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