Experienced Claims Specialist
vor 4 Wochen
Position Overview:
We are seeking a highly skilled and knowledgeable individual to take on the role of Senior Claims Professional within the claims Call Center Team at Workstation Customer Care. This position requires a proactive problem solver who can effectively address customer service claims inquiries and provide tailored solutions, ensuring exceptional service delivery to clients through the call center.
Key Responsibilities:
- Handle incoming customer inquiries related to billing discrepancies, claim results, benefit entitlements, and general concerns.
- Maintain a professional demeanor while interacting with clients, fostering a positive relationship with each caller.
- Respond to complex and challenging questions from both internal and external stakeholders promptly and accurately.
- Assist the claims supervisor with escalated issues, ensuring effective resolution.
Qualifications:
- Strong empathic listening skills and persuasive communication abilities.
- High level of personal accountability and integrity.
- Proven expertise in claims processing and customer service policies.
- Exceptional problem-solving capabilities.
- Fluency in Dutch is required.
We look forward to meeting you
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