IT Support Specialist
vor 22 Stunden
We are seeking a highly skilled and motivated IT Support Specialist to join our team at GOPA Group Service GmbH. As a key member of our IT department, you will be responsible for providing top-notch technical support to our users, ensuring the smooth operation of our computer systems and resolving technical issues in a timely and efficient manner.
Key Responsibilities- Provide first-line technical support to users via phone, email, and in-person
- Manage and resolve technical issues related to hardware, software, and network infrastructure
- Collaborate with the IT team to identify and implement solutions to technical problems
- Assist with the installation and configuration of new hardware and software
- Develop and maintain technical documentation and knowledge base
- Participate in on-call rotation to provide after-hours support
- Stay up-to-date with the latest technology trends and advancements
- Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum 2 years of experience in IT support or related field
- Excellent problem-solving and analytical skills
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Knowledge of Windows operating systems, Microsoft Office, and other common software applications
- Experience with help desk software and ticketing systems
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
GOPA Group Service GmbH is a leading consulting company in the field of International Cooperation. We implement projects on behalf of national and international institutions, focusing on topics such as education, climate change, health, and infrastructure. Our team is passionate about making a positive impact and contributing to a better tomorrow.
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