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Principal IT Support Specialist
vor 3 Monaten
Job Title: Senior Desktop Support Lead
Company: Fresenius Medical Care
Objective:
Provide expert assistance to end users in resolving technical issues related to hardware and software through various communication channels. Effectively diagnose and troubleshoot problems while documenting and ensuring timely resolutions.
VIP Support Focus:Deliver dedicated support for high-profile individualsBe available for after-hours support as neededEstablish strong relationships with VIP clientsCollaborate with global VIP support teams for a cohesive experienceProvide exceptional customer service to VIP clienteleEngage with VIPs during events and activitiesExhibit excellent communication skills, both written and verbalKey Responsibilities:
- Advise on desktop hardware and software for management consideration
- Create and uphold standard desktop/laptop configurations
- Oversee the installation of network and computer equipment
- Offer advanced support to technical staff
- Develop and refine desktop support protocols
- Standardize software applications across devices
- Set up necessary hardware and software for user access
- Identify and resolve IT-related issues
- Provide technical guidance to clients
- Stay informed about technological advancements and company software
- Collaborate on various IT initiatives
Qualifications:
A minimum of a High School Diploma is required; an Associate's Degree is preferred, while a Bachelor's Degree is highly desirable.
Experience and Skills Required:
- Proven experience in a leadership role is essential
- Technical certification in computer electronics is advantageous
- Strong analytical and problem-solving abilities
- Capability to work autonomously
- Excellent presentation and communication skills
- Ability to produce professional reports and presentations
- Fluency in both German and English is required
Physical Requirements and Work Environment:
Overtime may be necessary, including evenings, weekends, and holidays. The role may involve lifting or carrying objects weighing up to 50 pounds.
Supervision: None
Stability: Join a team committed to enhancing healthcare outcomes daily.
Learning and Development: Opportunities for personal and professional advancement through educational initiatives and training.
Local Benefits: Customized benefits tailored to meet the needs of each country and workplace.
Work-Life Balance: Encouraging a healthier balance through flexible working arrangements.
