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IT Support Specialist

vor 2 Monaten


Bad Homburg vor der Höhe, Hessen, Deutschland GOPA Group Vollzeit
About the Role

We are seeking a highly skilled and motivated IT Support Specialist to join our team at GOPA Group Service GmbH. As a key member of our IT department, you will be responsible for providing top-notch technical support to our users, ensuring the smooth operation of our IT systems, and contributing to the overall success of our organization.

Key Responsibilities
  • First Point of Contact: Be the primary point of contact for all IT-related queries and issues, providing timely and effective support to our users.
  • Ticket Management: Manage and track all IT requests in our ticketing system, ensuring that issues are resolved efficiently and effectively.
  • Technical Support: Provide first-line technical support to our users, resolving basic technical issues and escalating more complex problems to the relevant teams.
  • Issue Diagnosis: Diagnose and troubleshoot technical issues, ranging from environmental to software configuration, updates, and patches.
  • User Onboarding: Assist with user onboarding and offboarding processes, including PC delivery and software installations.
  • Access Management: Manage user access rights and ensure that our IT systems are secure and compliant with relevant regulations.
  • IT Workstation Support: Provide technical support for our IT workstations, including hardware and software maintenance, and troubleshooting.
  • Documentation: Ensure that all IT documentation is up-to-date and maintained, providing a clear understanding of our IT systems and processes.
  • IT Purchases: Assist with IT purchases, including managing orders, delivery dates, and resolving any issues that may arise.
  • On-Site Support: Provide on-site technical support, traveling to different locations in Germany and abroad as required.
Requirements
  • Relevant Education: A relevant degree in IT or completed vocational training in the IT sector.
  • IT Experience: Experience in an IT customer support role, with a strong understanding of Windows platforms, operation systems, and servers.
  • Technical Skills: Excellent knowledge of Microsoft Windows 10, Microsoft Office 2016, Microsoft Active Directory, SCCM, Microsoft Exchange, and other relevant technologies.
  • Soft Skills: Analytic thinking, problem-solving skills, excellent communication skills, and a high level of personal commitment to task completion.
  • Language Skills: Very good German and English language skills, with intercultural competence.
About Us

GOPA Group Service GmbH is a leading consulting company in the field of International Cooperation, with over 50 years of experience in implementing projects on behalf of national and international institutions. We are committed to making a positive impact on communities around the world, and we are seeking like-minded individuals to join our team.