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  • Munich, Bayern, Deutschland Crewmeister Vollzeit

    Job DescriptionCrewmeister ist ein dynamisches Team, das Kunden dabei unterstützt, ihre Büros zu digitalisieren. Wir suchen einen Junior Customer Care Specialist, der unsere Kunden unterstützt und unsere Lösung weiterentwickelt.TasksUnsere Kunden sind dir für deinen Support sehr dankbarAls wichtigste Schnittstelle zwischen Kunde und Crewmeister...

Customer Care Specialist

vor 2 Monaten


Munich, Bayern, Deutschland Remote Team Solutions Vollzeit
Overview of the Customer Service Representative Role

We are seeking a dedicated Customer Service (Call Center) Representative who will serve as the essential connection between our organization and both existing and prospective clients.

The ideal candidate will be adept at addressing customer concerns, grievances, and inquiries directly, ensuring that customer satisfaction remains a top priority in all interactions.

Key Qualifications:
  • Willingness to work flexible shifts and transition to office settings as needed
  • Prior experience in customer service, ideally within a call center environment
  • Capacity to thrive under pressure while managing multiple responsibilities
  • Proficient in computer operations
  • Fluent in professional English, particularly in conversational contexts
  • Full availability for interviews
  • Strong teamwork capabilities
  • Effective problem-solving skills and resilience to frustration
  • High School diploma or Bachelor's Degree
Responsibilities:
  • Act as the initial point of contact for customers reaching out to the company
  • Accurately input customer information into the database in a timely manner
  • Maintain a courteous and professional demeanor during customer communications
  • Proficiently handle customer complaints and issues until they are resolved
  • Simultaneously manage order registration systems while engaging with customers on calls
  • Uphold the confidentiality of customer information
  • Adhere to company policies and procedures to guarantee the highest level of customer satisfaction
  • Follow up on customer orders as necessary