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Customer Service Representative

vor 2 Monaten


Duisburg, Nordrhein-Westfalen, Deutschland Personalbüro U. Herrmann Vollzeit

Personalbüro U. Herrmann is seeking a dedicated and customer-focused Call Center Agent to join our team.

In this role, you will be the primary point of contact for our valued clients, providing exceptional support and guidance through inbound calls.

Responsibilities
  • Provide prompt and efficient customer service to private clients via telephone.
  • Address inquiries and resolve concerns related to our online platform and mobile application.
  • Offer assistance with user account management, including transaction status updates.
  • Deliver clear and concise information about trading products and their associated terms and conditions.
Profile

We are looking for individuals who possess excellent communication skills, a strong work ethic, and a genuine desire to help others.

  • Previous experience in a customer service role is preferred but not required as comprehensive training will be provided.
  • A clean criminal record is essential.
Working Hours

This position offers both full-time and part-time opportunities (minimum 30 hours per week).

  • Flexible scheduling is required within our service hours, which are Monday to Friday from 8:00 AM to 10:00 PM and Saturday from 8:00 AM to 10:00 PM (as needed).
  • Schedules are provided with a two-week notice.
  • Lunch break is not included (more than 6 hours/day = 30 minutes break).
  • A 20-minute screen break is taken daily (except during lunch break and the first/last hour of the day).
Offer

We offer a competitive compensation package and a comprehensive benefits program, including:

  • Permanent employment contract.
  • Daily yoga program for relaxation.
  • Exclusive discounts at various online shops.