Senior Technical Support Specialist
Vor 7 Tagen
We are seeking a highly skilled Senior Technical Support Specialist to join our team at Agile Robots SE. As a key member of our support team, you will play a crucial role in ensuring the satisfaction and success of our clients by providing technical assistance and support for robotic products.
Key Responsibilities- Technical Support: Provide timely and effective technical assistance to customers experiencing issues with robotic products, collaborating with the engineering team to understand and resolve complex technical problems.
- Customer Communication: Communicate with customers via various channels to understand their needs and challenges, clearly and concisely conveying technical information to both technical and non-technical users.
- Issue Resolution: Investigate and analyze reported issues, identify root causes, and implement solutions, documenting troubleshooting steps and resolutions for future reference.
- Product Knowledge: Stay up-to-date on the latest features and updates to our robotic products, providing product training to customers to enhance their understanding and usage of our robotic solutions.
- Feedback and Improvement: Collect customer feedback and share insights with the product development team for continuous improvement, contributing to the creation of support documentation, FAQs, and knowledge-base articles.
- Bachelor's degree in Robotics, Mechanical Engineering, Electrical Engineering, or state-certified technician in one of these fields with at least 4 years of professional experience.
- Proven experience in a customer support or technical support role, preferably in the robotics or automation industry.
- Familiarity with robotic systems, programming languages (e.g., ROS), and automation technologies.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively in a dynamic and fast-paced environment.
- Fluent in German and English.
Agile Robots SE is an international high-tech company based in Munich, Germany, with a production site in Kaufbeuren and more than 1900 employees worldwide. Our mission is to bridge the gap between artificial intelligence and robotics by developing systems that combine state-of-the-art force-moment-sensing and world-leading image-processing technology.
We are proud of our diversity and welcome applications from candidates with a passion for robotics and a commitment to delivering exceptional customer service. If you are a motivated and experienced technical support professional looking to join a dynamic and innovative team, please submit your application.
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