Customer Service Representative
vor 2 Wochen
Unlock Your Potential in Customer Service
We are seeking a highly motivated and communicative individual to join our team as a Full-time Call Center Agent. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and ensuring their travel experiences are seamless and enjoyable.
Your Key Responsibilities:
- Provide expert telephone and written customer consultation to resolve inquiries and concerns
- Act as the primary point of contact for all travel-related questions and issues
- Process bookings, rebookings, and cancellations of package holidays, flights, and transfers with accuracy and efficiency
- Maintain accurate records of customer interactions and results in our system
Your Ideal Profile:
- Previous experience in customer-facing roles is highly valued
- A great opportunity to develop your skills and knowledge in the travel industry
- Excellent communication and PC skills, with fluency in German
- Flexibility to work weekends and evenings, with a willingness to adapt to changing priorities
What We Offer:
- A competitive salary package, including base salary, monthly allowances, performance bonuses, and commissions
- A dynamic and supportive team environment, with opportunities for growth and development
- A comprehensive benefits package, including 30 days of vacation, sabbatical opportunities, and a fair home office model for work-life balance
- State-of-the-art work equipment, including laptop and mobile phone
- Subsidies for job ticket, job bike leasing, and company pension scheme
Join Our Team and Take the First Step Towards a Rewarding Career in Customer Service
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