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Service Advisor
vor 2 Monaten
About Dello GmbH
Dello GmbH is a leading provider of automotive services, committed to delivering exceptional customer experiences and building long-term relationships with our clients.
Job Summary
We are seeking a highly motivated and customer-focused Service Advisor (all genders) to join our team in Hamburg-Eppendorf. As a Service Advisor, you will be responsible for providing top-notch customer service, ensuring seamless communication, and driving sales growth through effective service and sales strategies.
Key Responsibilities
Provide exceptional customer service, addressing customer inquiries, and resolving issues in a timely and professional manner.
Develop and maintain strong relationships with customers, understanding their needs, and delivering tailored solutions to meet their expectations.
Work closely with the sales team to identify opportunities for upselling and cross-selling, driving revenue growth and increasing customer satisfaction.
Collaborate with the service team to ensure efficient and effective service delivery, meeting customer expectations and maintaining high-quality standards.
Stay up-to-date with industry trends, product knowledge, and service offerings to provide expert advice and recommendations to customers.
Requirements
A successful completion of a technical education with relevant manufacturer training.
Previous experience in an automotive dealership, preferably in the aftersales department.
Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
Strong problem-solving skills, with the ability to think critically and make informed decisions.
Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
What We Offer
Dello GmbH offers a dynamic and supportive work environment, with opportunities for growth and development. As a Service Advisor, you will enjoy a competitive salary, comprehensive benefits package, and the chance to work with a talented team of professionals who share your passion for delivering exceptional customer experiences.
