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Sales Support Officer

vor 2 Monaten


Ratingen, Nordrhein-Westfalen, Deutschland Ardo Vollzeit

About Ardo Group

Ardo Group is a leading international company in the frozen food industry, with a strong presence in over 100 countries worldwide. Our mission is to preserve the gift of nature as pure as possible, and we achieve this goal through our integrated network of growing areas, production units, freezing units, packaging equipment, and thorough quality control.

Your Role

As a Sales Support Officer, you will be part of our Ardo Group Sales Support Team, which monitors a worldwide customer portfolio within the food industry, retail, and foodservice markets. Your primary responsibility will be to provide exceptional customer service, support, and guidance to our customers, ensuring their needs are met and exceeded.

Key Responsibilities

  • Proactively collaborate and support account managers by managing and analyzing customer files, market data, and product portfolios, and preparing customer meetings.
  • In collaboration with the account managers, monitor and follow up on tenders and quotations, and manage customers' questionnaires and sustainability reports.
  • Take the lead in communication with the customer concerning article forms, action proposals, arranging sample shipments for new packaging, and collaborating with internal and external stakeholders to assist in the successful completion of the sales processes and ensure accurate execution.
  • Provide periodic reports on turnover, assortment, profitability, customized reports, both for internal use and for the customer.
  • Pricing management: Prepare quotations for the account managers, Promo management (forecasting and analyzing).
  • Accurate SLA follow-up of your customers.
  • Item screenings coordination & follow-up (EU & Export) of packaging, article creations, first productions, NPD sample. You coordinate the introduction of new products (collaboration with marketing, data management, supply chain).
  • You coordinate small customer projects and are the internal communicator for customer-related questions (such as QA, internal data, material statuses).

Requirements

  • You preferably have a master's degree.
  • 5-year experience in a large, fast-moving company in a customer service, inside sales, or sales support role.
  • Being part of a group structure on an international level requires excellent language skills: German: very good written and verbal skills, good English, one extra language is a plus, with a commercial flair.
  • Customer contact & delivering service are at the top of your dictionary. A commercial, client-focused mindset is a must-have.
  • You love networking and are able to think on an international (group) level.
  • You work easily with new IT systems (preferably SAP) and have an excellent level of Excel knowledge. Experience with a CRM system is a plus.
  • You are proactive and take initiative to build a relationship with your customer and maximize the chances of success for each opportunity.
  • You are eager to learn, to develop, and to be developed. You adapt easily in an evolving business context.
  • You are flexible and a multitasker, which makes you able to manage complexity.
  • You think in a solution and process-oriented way, and you embrace change, having a continuous improvement mindset.
  • You have a positive attitude about the company's future and a passion for winning, with the right motivation to obtain results.
  • Business improvement: You take initiative and suggest tools to optimize our processes that can also be implemented on a group level. You are a constructive team player who helps us to grow in a structured way.
  • Teamwork: You are flexible and share a team responsibility with your colleagues. You coach your customer service and sales support colleagues in the required processes.