Customer Care Specialist
Vor 6 Tagen
We are a specialist publisher serving stakeholders within the European Union, based in Berlin. Our mission is to provide high-quality legal journals, books, conferences, and professional training in areas such as European Public Procurement, State aid, and European food law.
Job DescriptionWe are seeking a Customer Care Specialist to join our team. As the first point of contact for existing and potential customers, you will ensure their professional training and learning needs are met by Lexxion's products. Your primary responsibility will be to call customers to inquire about their training needs and discuss relevant topics with other departments.
Key Responsibilities- Be the primary point of contact for customers, providing exceptional customer service and support.
- Call customers to discuss their training needs and preferences.
- Collaborate with the events, marketing, and database teams to ensure seamless customer experience.
- Work independently with the database and cooperate closely with the database team.
- Help define a new position in the company and contribute to its development.
- Previous experience in customer-facing roles, such as customer service or technical support.
- Excellent interpersonal skills and ability to communicate effectively with customers and colleagues.
- Preferably a higher education and basic understanding of the European Union and its institutions.
- Comfortable interacting with high-level professionals and able to recognize important information during conversations.
- Excellent written and spoken English, with fluency in German a bonus but not required.
- Opportunity to bring innovative ideas to help build and define a new department.
- Supportive professional environment with a flat hierarchy, fostering self-initiative and creativity.
- 2-year fixed contract with potential for permanent employment in Berlin, Germany.
- Competitive salary aligned with experience and qualifications.
- Full-time or part-time arrangement, with a minimum of 24 hours per week.
- Deutschlandticket (public transport pass across Germany), welcoming office, and international team.
- Introduction Chat (30 minutes, via MS Teams)
- Test Assignment (30 minutes, remote, unpaid)
- Line Manager and CEO Interview (1 hour, in person at Lexxion's office in Berlin-Wilmersdorf)
- Offer Talk (with August Andreae)
Interested candidates should send their CV to Björn von Winterfeld, Conference Manager & Team Coordinator. For any questions, please contact Björn von Winterfeld.
Lexxion publishes academic journals, books, and organizes conferences and trainings throughout Europe and online, focusing on European law and policy.
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