Customer Support Specialist for 1st Level Assistance
vor 4 Wochen
IONOS SE is a prominent provider of cloud solutions and hosting services. With a workforce exceeding 4000 employees globally, we are dedicated to fulfilling the requirements of our 8.5 million clients. As a subsidiary of United Internet AG, a publicly listed corporation, we prioritize the growth and diverse talents of our staff.
What We Provide
- Hybrid working model allowing remote work options
- Flexible working hours based on trust
- Subsidized dining facilities and complimentary beverages at select locations
- Contemporary office environments with excellent transport links
- Employee discounts on various activities and products
- Company events including summer and winter festivities, along with workshops
- Diverse training and development opportunities
- Health initiatives such as fitness and wellness programs
- You will be crucial in delivering exceptional support to our clients, collaborating closely with your teammates
- As the initial contact, you will aim to swiftly comprehend and offer appropriate solutions for our clients
- You will play a vital role in commercial interactions to present the best options to our clients
- You should be motivated to expand your understanding of our offerings to assist our clients effectively
- You will contribute to refining processes and products to improve the customer journey
- You have completed training in communication or possess experience in call center environments
- You enjoy engaging with clients and are committed to identifying the best solutions for their requirements
- Your verbal and written communication skills are exceptional
- You are dedicated to quality and customer satisfaction
- Proficiency in French, German, and/or English is a plus
Does this opportunity in 1st Level Support for Telephonic Customer Service interest you?
Submit your application through our partner Workwise with a straightforward process and no cover letter needed. Monitor your application status in real-time. We look forward to your application via Workwise.
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