Social Media and Customer Service Professional

Vor 3 Tagen

Essen, Nordrhein-Westfalen, Deutschland MPMIL Vollzeit
Job Title: Junior Social Media and Customer Service Specialist

We are seeking a highly motivated and organized Junior Social Media and Customer Service Specialist to join our team at MPMIL. As a key member of our marketing team, you will be responsible for managing our social media presence, responding to customer inquiries, and providing exceptional customer service.

Key Responsibilities:
  • Develop and implement social media strategies to engage with our audience and promote our brand.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Collaborate with internal teams to ensure consistent messaging and brand representation across all media channels.
  • Monitor social media channels and engage with followers to build a positive online community.
  • Assist with various production duties before and during the execution of events.
Requirements:
  • 2+ years experience in customer service and social media management.
  • Knowledge of social media analytics and tools.
  • Excellent written and verbal communication skills in both English and German.
  • Creative and strategic thinker with problem-solving skills.
  • Ability to work independently and as part of a collaborative team.
What We Offer:
  • Exhilarating and fun-loving metal music culture.
  • Flexible work environment and holidays.
  • Be a part of the growth of one of the world's leading vacation music festivals.
  • Join a diverse, passionate, and enthusiastic team.
  • Travel to exotic destinations.

Please provide a copy of your resume, portfolio, social media profiles, availability, and location. Please tell us why you feel you would be a good fit for this position.

MPMIL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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