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Trainee Customer Service Specialist

vor 2 Monaten


Dortmund, Nordrhein-Westfalen, Deutschland Deutsche Bahn AG Vollzeit

Deutsche Bahn AG: A Leader in German Railways

We are seeking highly motivated individuals to join our team as Trainee Customer Service Specialists. As a leading employer in Germany, we offer a unique opportunity to gain hands-on experience in customer service and support.

Key Responsibilities:

  • Assist and advise customers at train stations, providing exceptional service and support
  • Gain in-depth knowledge of travel offers, services, and security protocols
  • Develop essential customer consultation and support skills, ensuring a positive experience for all customers
  • Participate in seminars and projects to enhance social and methodical skills, driving personal and professional growth

Requirements:

  • Completed or soon-to-be completed education
  • Strong foreign language skills, with a focus on effective communication
  • Excellent customer and service orientation, with a passion for delivering exceptional results
  • Ability to remain calm and focused in challenging situations, ensuring a high level of professionalism
  • Responsible, reliable, flexible, and mobile mindset, with a willingness to adapt to changing circumstances

Benefits:

  • Receive a mobile device for learning and private use, enhancing productivity and convenience
  • Enjoy 16 free train rides within Germany per year, as well as other travel discounts, promoting a healthy work-life balance
  • Possibility of permanent employment upon successful completion of the apprenticeship, offering a clear career path and growth opportunities

Equal Opportunity Employer:

Deutsche Bahn AG is committed to equal opportunity and respect for people with disabilities and equivalent status. We strive to create an inclusive environment, where all individuals can thrive and reach their full potential.