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Home Office IT Support Specialist

vor 2 Monaten


Munich, Bayern, Deutschland GULP – experts united Vollzeit

Are you seeking a stable and enduring position within a reputable organization in the technology industry? Do you desire diverse responsibilities in a supportive work environment with a team that values your contributions? If you are a first level support professional looking for a remote opportunity, consider a role with GULP – experts united.

What We Provide

  • Competitive salary and long-term employment stability through corporate affiliation
  • Coverage for travel expenses
  • Entitlement to up to 30 days of vacation annually
  • Personalized training with esteemed partners
  • A broad array of employee benefits

Responsibilities

  • Technical IT support for business clients at the 1st and 1.5 level in both English and German
  • Handling incidents and customer inquiries via phone and written communication
  • Identifying, resolving, and documenting fault reports
  • Supporting client software and hardware within designated systems
  • Maintaining documentation in the ticketing system and managing the database
  • Ensuring adherence to processes and enhancing customer satisfaction

Your Qualifications

  • Completed training in the IT field or relevant professional experience in hardware, software, and technology
  • Practical knowledge and experience in the IT domain
  • Excellent German language skills and proficient English skills
  • Passion for customer service
  • Strong service-oriented mindset