IT Support Specialist

vor 1 Woche

Munich, Bayern, Deutschland Magna IT Germany - Munich Vollzeit
About Magna IT Germany - Munich

We are a leading mobility technology company that develops innovative solutions for the automotive industry. Our team is passionate about creating a future where everyone can live and move without limitations.

Job Summary

We are seeking a highly skilled IT Support Specialist to join our central 1st & 2nd level support team. As a key member of our team, you will be responsible for providing technical assistance and support to our internal users, ensuring that our IT systems and infrastructure are running smoothly.

Key Responsibilities
  • Manage incidents and service requests within the 1st & 2nd level support framework
  • Provide technical assistance in software and hardware areas, covering Windows OS, O365, smartphones, and notebooks
  • Analyze, categorize, and handle incoming service requests
  • Resolve complex technical issues independently within your area of responsibility
  • Deliver remote support and contribute to projects and sub-projects
Requirements
  • Completed training as an IT Specialist for System Integration or equivalent education/experience
  • Several years of hands-on experience in IT support or as an IT Systems Administrator
Preferred Qualifications
  • Proficiency in 1st & 2nd level support for hardware and software
  • Strong knowledge of Windows operating systems and PC client management
  • Basic understanding of network administration and Windows servers
  • Proactive, independent approach to problem-solving and project management
  • Strong organizational skills and a high level of commitment
  • Excellent user support and service orientation
  • Very good English and German language skills, both written and verbal
What We Offer

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects.

We offer attractive benefits and a salary which is in line with market conditions depending on your skills and experience.

Awareness. Unity. Empowerment.

We believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

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