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IT Technical Specialist
vor 2 Monaten
Welcome to Sherwin-Williams, the largest paint and coatings company in the world. With a global presence, we offer a diverse range of career opportunities for individuals who are passionate about innovation and excellence.
Job Summary:We are seeking an IT Technical Analyst II to join our team in Norderstedt. As a key member of our IT department, you will be responsible for providing technical support to our internal customers, troubleshooting complex IT issues, and ensuring the smooth operation of our IT systems.
Main Responsibilities:- Provide technical support to internal customers, resolving hardware, software, and system-related issues.
- Investigate and resolve complex IT problems, working closely with the IT Service Assurance Manager Central.
- Assist in the development and delivery of user training, documentation, and operational guidelines.
- Ensure compliance with IT and service assets, focusing on end-user devices, desktops, laptops, phones, and tablets.
- Collaborate with the EMEAI and Corporate IT headquarters to implement local and regional procedures and guidelines.
- Provide assistance with projects and work in conjunction with the service delivery team to complete regional projects.
- At least 2 years of IT experience.
- Microsoft, Citrix, Cisco, Dell certifications.
- ITIL Framework knowledge or certification.
- Project Management skills.
- 2-5 years of experience in managing complex IT environments.
- In-depth knowledge of Windows client-based OS and Microsoft Office Suite.
- Strong written and verbal communication skills in German and English.
- Excellent presentation and interpersonal skills.
- Ability to prioritize and execute tasks in a high-pressure environment.
Please note that internal employees can apply for any internal job offer after a minimum of one year in their current role, having previously informed their manager.