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Receptionist (m/w/d) - Create Unforgettable Guest Experiences

vor 2 Monaten

Munich, Bayern, Deutschland Meininger Hotels Vollzeit

Job Title: Receptionist (m/w/d)

Job Summary:

We are seeking a highly motivated and customer-focused Receptionist (m/w/d) to join our team at MEININGER Hotel Munich Olympiapark. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a smooth and enjoyable stay for our guests.

Key Responsibilities:

  • Deliver outstanding guest service, ensuring a warm and welcoming atmosphere for all guests
  • Manage the front desk operations, including check-in, check-out, and room assignments
  • Respond to guest inquiries and provide information on local attractions, services, and amenities
  • Perform administrative tasks, such as billing, timekeeping, and online reputation management
  • Participate in regular night rounds to ensure the hotel's safety and security
  • Collaborate with the team to provide excellent service and support during peak periods
  • Be flexible and willing to work varying shifts, including weekends and evenings

Requirements:

  • Previous experience in the hospitality industry or a related field
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Proficiency in German and English (B1 level or higher)
  • Knowledge of a reservation system (e.g., ASSD, Fidelio, SIHOT) or willingness to learn

What We Offer:

  • A competitive salary and bonus scheme
  • 25 days of annual leave, plus one additional day for each year of service
  • Two extra paid days off for volunteer work and corporate volunteering
  • A dynamic and inclusive work environment with opportunities for growth and development
  • Employee events and team-building activities
  • Discounts on hotel stays and services for friends and family
  • Benefits package, including occupational pension scheme

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, please submit your application in German or English, including your resume and a cover letter.