Guest Relations Manager

vor 3 Wochen

Munich, Bayern, Deutschland Marriott International Vollzeit
Guest Relations Manager & Manager on Duty

At Marriott International, we are seeking a highly skilled and experienced Guest Relations Manager & Manager on Duty to join our team at the Munich Marriott City West. As a key member of our hotel team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel meets the highest standards of quality and service.

Key Responsibilities:
  • Develop and implement strategies to enhance guest satisfaction and loyalty
  • Manage and resolve guest complaints and issues in a professional and timely manner
  • Collaborate with hotel departments to ensure seamless guest experiences
  • Conduct daily safety tours and ensure compliance with safety regulations
  • Lead by example and demonstrate a commitment to excellence in guest service
Requirements:
  • Proven experience in guest relations, customer service, or a related field
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Fluency in German and English
  • Work permit for the EU/Germany
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment
  • Access to Marriott International's global network and resources

We are committed to providing our guests with an exceptional experience, and we are looking for someone who shares our passion for delivering outstanding service. If you are a motivated and experienced professional who is looking for a new challenge, we encourage you to apply for this exciting opportunity.

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