Customer Experience Manager
vor 2 Monaten
About the Role
We are seeking a highly skilled and experienced Senior Manager Customer Fulfillment to join our team at Adidas. As a key member of our Supply Chain Management team, you will be responsible for managing the partnership between our company and wholesale customers, ensuring seamless execution of sales orders and timely delivery of products.
Key Responsibilities
- Develop and maintain strong relationships with key stakeholders, including Sales, Customer Service, and Finance teams.
- Drive order book conversion by working closely with business key areas, evaluating speed and availability drivers, and addressing availability and efficiency topics.
- Ensure maximum stock allocation and OTIF/COTIF results for wholesale customers, supporting business financial targets and highlighting risk and/or opportunities through Europe standard availability reporting tools.
- Investigate the drivers behind the COTIF vs COTA gap, driving timely conversion and proactively communicating with EOF to optimize DC productivity levels.
- Manage and provide service excellence to all relevant interfaces, ensuring order book execution, issue resolutions, and integrity on time product availability, order book conversion, and outbound delivery.
- Deliver transparency of availability, including on-time, late, and not mapped orderbook, as well as information of issues to internal and external customers.
- Produce and distribute customer-centric KPI packs and provide business insights to all relevant stakeholders.
- Develop strong on-going relationships with the management team of our wholesale customers, including Sales, Customer Service, and Demand Planning.
- Support partnership in our supply chain relationships with customers to enhance service and costs efficiency, implement improved supply chain solutions, and/or roadmaps with our wholesale partners.
- Ensure all projects are managed within specified timelines and within budget, with follow-up and post-project review with quantified results.
- Collect, prioritize, and provide solutions to wholesale customers regarding specific requirements (SHAS/SHAD), working with our global partners to provide the optimum solution.
- Develop a strong team, provide training, coaching, professional growth, and career planning to ensure organizational health and sustainability.
- Evaluate performance of direct reports biannually.
Key Relationships
- Cluster Customer Service, Sales, and Finance
- Other Supply Chain Management Europe functions (Product Supply, Order Fulfillment, DC Ops, etc.)
- Distribution Centers Europe
- Strategic Customers
Knowledge, Skills, and Abilities
- Ability to motivate and lead teams
- Strong interpersonal skills combined with a high degree of customer orientation
- Good understanding of the customer and consumer journey paired with the ability to turn ideas into action
- Strong analytical and process thinking
- Able to accept and meet deadlines, involving effective time management capacity and sense of priorities and agility
- Influencing skills
- Fluent in English (written and oral)
Qualifications
- College or university degree with a focus on supply chain management, alternatively, equivalent combination of education and related work experience in the logistics, footwear, and/or apparel industry
- Minimum of 7 years of work experience, preferably in Supply Chain Management or Customer Service environment within the footwear and apparel industry
- Minimum of 3 years' management experience
-
Senior Manager Customer Fulfillment Specialist
vor 2 Monaten
Herzogenaurach, Bayern, Deutschland Adidas VollzeitJob DescriptionAbout the RoleWe are seeking a highly skilled and experienced Senior Manager Customer Fulfillment to join our team at Adidas. As a key member of our Supply Chain Management team, you will be responsible for managing the partnership between our company and wholesale customers, ensuring seamless execution of sales orders and delivery of products...
-
Senior Manager Customer Fulfillment Specialist
vor 2 Monaten
Herzogenaurach, Bayern, Deutschland Adidas VollzeitJob DescriptionAbout the RoleWe are seeking a highly skilled and experienced Senior Manager Customer Fulfillment to join our team at Adidas. As a key member of our Supply Chain Management team, you will be responsible for managing the partnership between our company and wholesale customers, ensuring seamless execution of sales orders and delivery of products...
-
Senior Manager Customer Fulfillment Specialist
vor 2 Monaten
Herzogenaurach, Bayern, Deutschland Adidas VollzeitJob SummaryWe are seeking a highly skilled Senior Manager Customer Fulfillment to join our team at Adidas. This role will be responsible for managing the partnership between Supply Chain Management and wholesale customers, ensuring seamless execution of sales orders and delivery of products to our customers in the Clusters.Key ResponsibilitiesAct as the...
-
Senior Manager Customer Fulfillment Specialist
vor 2 Monaten
Herzogenaurach, Bayern, Deutschland Adidas VollzeitJob SummaryWe are seeking a highly skilled Senior Manager Customer Fulfillment to join our team at Adidas. This role will be responsible for managing the partnership between Supply Chain Management and wholesale customers, ensuring seamless execution of sales orders and delivery of products to our customers in the Clusters.Key ResponsibilitiesAct as the...
-
Senior Manager Customer Fulfillment Specialist
vor 1 Woche
Herzogenaurach, Bayern, Deutschland Adidas VollzeitJob SummaryAs a Senior Manager Customer Fulfillment, you will be responsible for managing the partnership between SCM and wholesale, serving as the local SPOC for business and coordinating the complete process from sales order entry to on-time delivery of all products to wholesale customers in the Clusters.Main ResponsibilitiesDevelop and maintain strong...
-
Customer Service Specialist
vor 2 Wochen
Herzogenaurach, Bayern, Deutschland adidas VollzeitJob SummaryAs a Customer Service Specialist in our Account Operations team, you will be responsible for delivering best-in-class services to our wholesale customers. You will work closely with the sales organization and key departments to fulfill our company's strategic business plan.Key ResponsibilitiesProvide expert support to our wholesale customers,...
-
Sales Manager
vor 3 Wochen
Herzogenaurach, Bayern, Deutschland Schneider Electric GmbH VollzeitAbout the RoleWe are seeking a highly motivated and experienced Sales Manager to join our team at Schneider Electric GmbH. As a Sales Manager, you will be responsible for driving the growth of our Brewery customer segment, developing and executing sales strategies, and building strong relationships with customers and partners.Key ResponsibilitiesDevelop and...
-
Sales Manager
vor 3 Wochen
Herzogenaurach, Bayern, Deutschland Schneider Electric GmbH VollzeitAbout the RoleWe are seeking a highly motivated and experienced Sales Manager to join our team at Schneider Electric GmbH. As a Sales Manager, you will be responsible for driving the growth of our Brewery customer segment, developing and executing sales strategies, and building strong relationships with customers and partners.Key ResponsibilitiesDevelop and...
-
Payroll Manager
vor 4 Wochen
Herzogenaurach, Bayern, Deutschland adidas VollzeitJob Title: Payroll ManagerAbout the Role:We are seeking a highly skilled Payroll Manager to join our team at adidas. As a Payroll Manager, you will be responsible for the correct and timely processing of payroll for defined countries, ensuring compliance with regulations, laws, and standards, as well as customer satisfaction for payroll delivery.Key...
-
Payroll Manager
vor 4 Wochen
Herzogenaurach, Bayern, Deutschland adidas VollzeitJob Title: Payroll ManagerAbout the Role:We are seeking a highly skilled Payroll Manager to join our team at adidas. As a Payroll Manager, you will be responsible for the correct and timely processing of payroll for defined countries, ensuring compliance with regulations, laws, and standards, as well as customer satisfaction for payroll delivery.Key...
-
Sales Manager
vor 4 Wochen
Herzogenaurach, Bayern, Deutschland Schneider Electric GmbH VollzeitJob DescriptionWe are seeking a highly skilled and experienced Sales Manager to join our team at Schneider Electric GmbH. As a Sales Manager, you will be responsible for driving the strategic growth of our Brewery customer segment, leveraging your expertise in industrial automation software solutions.Your Responsibilities:Develop a compelling Growth Plan for...
-
Sales Manager
vor 4 Wochen
Herzogenaurach, Bayern, Deutschland Schneider Electric GmbH VollzeitJob DescriptionWe are seeking a highly skilled and experienced Sales Manager to join our team at Schneider Electric GmbH. As a Sales Manager, you will be responsible for driving the strategic growth of our Brewery customer segment, leveraging your expertise in industrial automation software solutions.Your Responsibilities:Develop a compelling Growth Plan for...
-
Marketing Manager
vor 3 Wochen
Herzogenaurach, Bayern, Deutschland adidas VollzeitPurpose & Overall Relevance for the Organization:As a key member of the adidas team, you will be responsible for developing and implementing a comprehensive Trade Marketing strategy for respective Accounts in Germany. This strategy will align with Central Europe guidelines and encompass all Performance categories, driving business growth and supporting the...
-
Marketing Manager
vor 3 Wochen
Herzogenaurach, Bayern, Deutschland adidas VollzeitPurpose & Overall Relevance for the Organization:As a key member of the adidas team, you will be responsible for developing and implementing a comprehensive Trade Marketing strategy for respective Accounts in Germany. This strategy will align with Central Europe guidelines and encompass all Performance categories, driving business growth and supporting the...
-
EU Parcel Transportation Manager
vor 3 Wochen
Herzogenaurach, Bayern, Deutschland Adidas VollzeitJob Title: EU Parcel Transportation ManagerWe are seeking a highly skilled and experienced EU Parcel Transportation Manager to join our team. As a key member of our organization, you will be responsible for managing our EU parcel carrier portfolio, driving major change initiatives, and enhancing the performance of our parcel delivery network.Key...
-
EU Parcel Transportation Manager
vor 3 Wochen
Herzogenaurach, Bayern, Deutschland Adidas VollzeitJob Title: EU Parcel Transportation ManagerWe are seeking a highly skilled and experienced EU Parcel Transportation Manager to join our team. As a key member of our organization, you will be responsible for managing our EU parcel carrier portfolio, driving major change initiatives, and enhancing the performance of our parcel delivery network.Key...
-
Sales Manager
vor 4 Wochen
Herzogenaurach, Bayern, Deutschland Schneider Electric GmbH VollzeitJob DescriptionWe are seeking a highly motivated and experienced Sales Manager to join our ProLeiT sales organization. As a Sales Manager, you will be responsible for driving the strategic growth of our Brewery customer segment.Key Responsibilities:Develop and execute a compelling growth plan for the Brewery segmentSelect and manage a pipeline of target...
-
Sales Manager
vor 4 Wochen
Herzogenaurach, Bayern, Deutschland Schneider Electric GmbH VollzeitJob DescriptionWe are seeking a highly motivated and experienced Sales Manager to join our ProLeiT sales organization. As a Sales Manager, you will be responsible for driving the strategic growth of our Brewery customer segment.Key Responsibilities:Develop and execute a compelling growth plan for the Brewery segmentSelect and manage a pipeline of target...
-
Marketing Manager
vor 4 Wochen
Herzogenaurach, Bayern, Deutschland adidas VollzeitPurpose & Overall Relevance for the Organization:As a key member of the adidas team, you will be responsible for developing and implementing a comprehensive Trade Marketing strategy for respective Accounts in Germany. This strategy will align with Central Europe guidelines and encompass all Performance categories, driving business growth and supporting the...
-
Marketing Manager
vor 4 Wochen
Herzogenaurach, Bayern, Deutschland adidas VollzeitPurpose & Overall Relevance for the Organization:As a key member of the adidas team, you will be responsible for developing and implementing a comprehensive Trade Marketing strategy for respective Accounts in Germany. This strategy will align with Central Europe guidelines and encompass all Performance categories, driving business growth and supporting the...
