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Network Operations Engineer

vor 3 Monaten


Frankfurt am Main, Hessen, Deutschland Colt Technology Services Vollzeit

Company Overview
Colt Technology Services is a leading provider of network, voice, and data center solutions, empowering businesses globally to concentrate on their core objectives while we manage the underlying infrastructure.

Position Overview

The role of the Network Operations and Services Engineer is crucial in ensuring the smooth operation of network services. This position entails providing comprehensive technical support and oversight for network operations, including monitoring, troubleshooting, and customer service assurance.

Key Responsibilities
  • Proactively oversee, diagnose, and rectify issues across a vast MPLS network and various Optical and Ethernet services, adhering to established service level agreements (SLAs).
  • Possess a solid understanding or experience with Optical and Ethernet networks, which is beneficial.
  • Maintain extensive knowledge of customer-specific networks and services.
  • Act as a primary point of contact for customers, ensuring professional communication and relationship management.
  • Collaborate effectively with key partners and vendors to resolve issues.
  • Coordinate tasks with field service teams or third-level support as necessary.
  • Document incidents accurately during fault occurrences and provide regular updates using the company's fault management system.
  • Identify and implement solutions for recurring issues within Optical and Ethernet networks.
  • Generate technical reports for clients upon request.
  • Manage software upgrades in collaboration with relevant vendors and internal teams.
Essential Qualifications
  • Strong understanding and hands-on experience with Managed Service Provider (MSP) environments, Ethernet, and DWDM systems, including implementation, maintenance, and troubleshooting.
  • Familiarity with network management tools via graphical user interface (GUI) and command-line interface (CLI).
  • Experience with various network vendors and their equipment, such as ADVA, Ciena, Accedian, Infinera, Nokia, and Nortel.
  • Background in a telecom or IT helpdesk setting, alongside experience with global network providers and support operations.
  • Ability to work effectively in a team-oriented environment, taking ownership of troubleshooting tasks and coordinating with internal and external teams.
  • Exceptional communication skills, both written and verbal, with a focus on customer service.
  • Capacity to quickly assimilate technical information and make informed decisions.
  • Fluency in German (C1 level) and communicative proficiency in English (B1 level).
Desirable Skills
  • Experience with Layer 3 services and technologies.
  • Understanding of IP fundamentals and protocols, with practical experience in implementing and troubleshooting IP, MPLS, and VPN solutions across a European network.
  • Familiarity with ITIL practices.
Education

A bachelor's or master's degree in Business, IT, Computer Science, Telecommunications, or a related field is required.

Certifications

Formal IT qualifications such as CCNP, CCSP, CCNA, CompTIA Network+, etc., along with ITIL Foundation certification are preferred.

What We Offer

Colt is committed to investing in its workforce, providing opportunities for skill development, learning pathways, and professional accreditation to help employees excel in their roles, regardless of location.

In addition to competitive salaries and incentive plans, we offer a variety of benefits and local rewards packages. Colt values work-life balance and provides:

  • Flexible working arrangements and a relaxed dress code.
  • Two days per year dedicated to volunteering.
  • Pension and insurance options.
  • Access to a virtual business school for continuous learning.
  • Business mentoring opportunities.
  • Discounts with local hospitality and retail partners.

We are dedicated to fostering an inclusive and supportive workplace, encouraging candidates from diverse backgrounds to apply.