Splunk Technical Account Manager

vor 2 Wochen

Frankfurt am Main, Hessen, Deutschland Splunk Inc Vollzeit
About the Role

Splunk is seeking a highly skilled Technical Account Manager to join our team. As a Technical Account Manager, you will be responsible for providing strategic technical guidance to our customers, helping them achieve their strategic objectives and improve their investment in Splunk. You will cultivate customer intimacy, developing strategic relationships with key collaborators to understand customer use cases and desired outcomes, while bringing to bear your deep knowledge of Splunk's products to provide technical guidance and best practices, ensuring customer health, adoption and success.

Responsibilities
  • Provide high-quality guidance and mentorship on Enterprise level architecture, configuration, optimization and data governance work in sophisticated Splunk Enterprise & Splunk Cloud environments
  • Strategic execution of adoption activities, including regular meeting cadence, documentation, and representation of improving valuable outcomes from your work with customers.
  • Design and prioritize solutions aimed at addressing issues related to scalability, performance, integration, technical debt, usability, underused functionality, capacity utilization, workload optimization, data hygiene, etc.
  • Build assessments beyond health monitoring focused on guided outcome advisory, such as cost reduction, risk mitigation, increasing customer team efficiencies, and improving performance.
  • Assist customers with capacity and upgrade planning, key event and major project readiness
  • Serve as a dedicated point of contact for customer needs including adoption, enablement, optimization, customer success and technical resolutions
  • Monitor, lead, and report interactions with our technical support teams, resolution management of high priority support cases, and a strong focus on future incident prevention.
  • Continual engagement and information sharing with Customer Success Manager, Regional Sales Manager, Sales Engineer, Customer Success Engineer, Professional Services and other engaged collaborators
  • Contribute towards the team's phenomenal success, through:
  • Scaling through improvements
  • Process build and improvement
  • Collateral build and improvement
  • Tool development and implementation
  • All-in on Adoption
  • Drive high CSAT score
  • Identify and collect customer success stories
  • Drive product upsell and expansion
  • Team growth
  • Mentor / mentee program
  • Formal and Ad Hoc internal training sessions
Requirements
  • Ability to act as the trusted advisor and product specialist for assigned customers
  • Able to lead strategic accounts that demand a high level of resolution
  • Willingness to stop, collaborate and listen to technical and non-technical consumers from IT administrators to executive level partners
  • Superior written and oral communication skills a must
  • Listen objectively to others' opinions and ideas using active listening skills
  • Strong customer facing skills that instill confidence and provide guidance towards resolution with high customer satisfaction
  • Highly developed, operational skills for troubleshooting, problem solving, and resolution
  • Strong time management skills with the ability to balance contending priorities with customer demands
  • Fluent in German & English
Technical Requirements
  • Demonstrated ability in technical consulting or big-data analytics
  • Demonstrable understanding of common enterprise applications
  • In depth understanding or recent experience with scripting languages (bash), application development (java, python,.NET), databases and analytical tools
  • Relevant software industry proven experience in any of the following: IT systems, enterprise or infrastructure management, application development and management, security, and/or analytics
Splunk Platform experience
  • 5+ years' experience administering and using Splunk
  • 3+ years' Splunk implementation and build experience
  • 2+ years' Splunk Cloud experience:
  • Cloud Fundamentals Consultant Accreditation (preferred)
  • Proven experience with Cloud Migration projects
  • 3+ years Splunk architecture experience
  • Ability to deploy, manage, and troubleshoot sophisticated Splunk Enterprise environments
  • Thorough understanding of Splunk Deployment Methodology & Implementation
  • Expert-level knowledge of multi-tier Splunk architectures, clustering, and scalability topics
  • Strong SPL skills and experience a must
  • Familiarity with all Splunk related products (preferred)

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