Technical Account Manager
vor 3 Wochen
Location: Frankfurt, Munich, or remote
Language: German and English (fluency required)
Fortinet is seeking a Technical Account Manager to provide technical support and guidance to key enterprise customers. As a trusted advisor, you will develop a deep understanding of customer business and technical needs to provide tailored solutions and recommendations.
Key Responsibilities:
- Develop a deep understanding of customer business and technical needs to provide technical information and guidance
- Become a trusted advisor by proactively guiding customers with technical recommendations and best practices
- Run advanced troubleshooting on Fortinet products and recommend potential new solutions
- Take ownership of customer incidents to drive timely resolutions
- Manage customer communications and expectations
- Participate in customer conference calls and face-to-face meetings
- Produce service reports to summarize service activity and performance
Requirements:
- Good understanding of data networking protocols and security products
- Hands-on experience with security technologies and troubleshooting skills
- Face-to-face and remote customer management experience
- Previous experience in a technical support position with telco or large enterprise space
- Strong interpersonal and communication skills
- Fortinet certification NSE4, NSE5, NSE7, NSE8 is an advantage
Educational and Experience Requirements:
- Minimum of 6 years of experience in a technical support/post-sales role
- Bachelor's degree in Computer Science, Software Engineering, or related field, or equivalent experience
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