Splunk Solutions Expert
vor 1 Monat
We are seeking a highly skilled and experienced Technical Account Manager to join our team at Splunk Inc. As a Technical Account Manager, you will play a critical role in driving customer success and adoption of our unified security and observability platform.
Key Responsibilities- Provide high-quality guidance and mentorship to customers on Enterprise-level architecture, configuration, optimization, and data governance in sophisticated Splunk Enterprise & Splunk Cloud environments.
- Strategically execute adoption activities, including regular meeting cadence, documentation, and representation of improving valuable outcomes from your work with customers.
- Design and prioritize solutions aimed at addressing issues related to scalability, performance, integration, technical debt, usability, underused functionality, capacity utilization, workload optimization, data hygiene, etc.
- Build assessments beyond health monitoring focused on guided outcome advisory, such as cost reduction, risk mitigation, increasing customer team efficiencies, and improving performance.
- Assist customers with capacity and upgrade planning, key event and major project readiness.
- Serve as a dedicated point of contact for customer needs including adoption, enablement, optimization, customer success, and technical resolutions.
- Monitor, lead, and report interactions with our technical support teams, resolution management of high-priority support cases, and a strong focus on future incident prevention.
- Continual engagement and information sharing with Customer Success Manager, Regional Sales Manager, Sales Engineer, Customer Success Engineer, Professional Services, and other engaged collaborators.
- Contribute towards the team's phenomenal success, through:
- Scaling through improvements.
- Process build and improvement.
- Collateral build and improvement.
- Tool development and implementation.
- All-in on Adoption.
- Drive high CSAT score.
- Identify and collect customer success stories.
- Drive product upsell and expansion.
- Team growth.
- Mentor/mentee program.
- Formal and Ad Hoc internal training sessions.
- Ability to act as the trusted advisor and product specialist for assigned customers.
- Able to lead strategic accounts that demand a high level of resolution.
- Willingness to stop, collaborate, and listen to technical and non-technical consumers from IT administrators to executive-level partners.
- Superior written and oral communication skills a must.
- Listen objectively to others' opinions and ideas using active listening skills.
- Strong customer-facing skills that instill confidence and provide guidance towards resolution with high customer satisfaction.
- Highly developed, operational skills for troubleshooting, problem-solving, and resolution.
- Strong time management skills with the ability to balance contending priorities with customer demands.
- Fluent in German & English.
- Demonstrated ability in technical consulting or big-data analytics.
- Demonstrable understanding of common enterprise applications.
- In-depth understanding or recent experience with scripting languages (bash), application development (java, python,.NET), databases, and analytical tools.
- Relevant software industry proven experience in any of the following: IT systems, enterprise or infrastructure management, application development and management, security, and/or analytics.
- 5+ years' experience administering and using Splunk.
- 3+ years' Splunk implementation and build experience.
- 2+ years' Splunk Cloud experience.
- Cloud Fundamentals Consultant Accreditation (preferred).
- Proven experience with Cloud Migration projects.
- 3+ years Splunk architecture experience.
- Ability to deploy, manage, and troubleshoot sophisticated Splunk Enterprise environments.
- Thorough understanding of Splunk Deployment Methodology & Implementation.
- Expert-level knowledge of multi-tier Splunk architectures, clustering, and scalability topics.
- Strong SPL skills and experience a must.
- Familiarity with all Splunk-related products (preferred).
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