Splunk Solutions Expert

vor 1 Monat

Frankfurt am Main, Hessen, Deutschland Splunk Inc Vollzeit
About the Role

We are seeking a highly skilled and experienced Technical Account Manager to join our team at Splunk Inc. As a Technical Account Manager, you will play a critical role in driving customer success and adoption of our unified security and observability platform.

Key Responsibilities
  • Provide high-quality guidance and mentorship to customers on Enterprise-level architecture, configuration, optimization, and data governance in sophisticated Splunk Enterprise & Splunk Cloud environments.
  • Strategically execute adoption activities, including regular meeting cadence, documentation, and representation of improving valuable outcomes from your work with customers.
  • Design and prioritize solutions aimed at addressing issues related to scalability, performance, integration, technical debt, usability, underused functionality, capacity utilization, workload optimization, data hygiene, etc.
  • Build assessments beyond health monitoring focused on guided outcome advisory, such as cost reduction, risk mitigation, increasing customer team efficiencies, and improving performance.
  • Assist customers with capacity and upgrade planning, key event and major project readiness.
  • Serve as a dedicated point of contact for customer needs including adoption, enablement, optimization, customer success, and technical resolutions.
  • Monitor, lead, and report interactions with our technical support teams, resolution management of high-priority support cases, and a strong focus on future incident prevention.
  • Continual engagement and information sharing with Customer Success Manager, Regional Sales Manager, Sales Engineer, Customer Success Engineer, Professional Services, and other engaged collaborators.
  • Contribute towards the team's phenomenal success, through:
  • Scaling through improvements.
  • Process build and improvement.
  • Collateral build and improvement.
  • Tool development and implementation.
  • All-in on Adoption.
  • Drive high CSAT score.
  • Identify and collect customer success stories.
  • Drive product upsell and expansion.
  • Team growth.
  • Mentor/mentee program.
  • Formal and Ad Hoc internal training sessions.
Requirements
  • Ability to act as the trusted advisor and product specialist for assigned customers.
  • Able to lead strategic accounts that demand a high level of resolution.
  • Willingness to stop, collaborate, and listen to technical and non-technical consumers from IT administrators to executive-level partners.
  • Superior written and oral communication skills a must.
  • Listen objectively to others' opinions and ideas using active listening skills.
  • Strong customer-facing skills that instill confidence and provide guidance towards resolution with high customer satisfaction.
  • Highly developed, operational skills for troubleshooting, problem-solving, and resolution.
  • Strong time management skills with the ability to balance contending priorities with customer demands.
  • Fluent in German & English.
Technical Requirements
  • Demonstrated ability in technical consulting or big-data analytics.
  • Demonstrable understanding of common enterprise applications.
  • In-depth understanding or recent experience with scripting languages (bash), application development (java, python,.NET), databases, and analytical tools.
  • Relevant software industry proven experience in any of the following: IT systems, enterprise or infrastructure management, application development and management, security, and/or analytics.
Splunk Platform Experience
  • 5+ years' experience administering and using Splunk.
  • 3+ years' Splunk implementation and build experience.
  • 2+ years' Splunk Cloud experience.
  • Cloud Fundamentals Consultant Accreditation (preferred).
  • Proven experience with Cloud Migration projects.
  • 3+ years Splunk architecture experience.
  • Ability to deploy, manage, and troubleshoot sophisticated Splunk Enterprise environments.
  • Thorough understanding of Splunk Deployment Methodology & Implementation.
  • Expert-level knowledge of multi-tier Splunk architectures, clustering, and scalability topics.
  • Strong SPL skills and experience a must.
  • Familiarity with all Splunk-related products (preferred).

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