Aktuelle Jobs im Zusammenhang mit Lead Customer Support Account Manager - Frankfurt am Main, Hessen - ServiceNow
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Account Manager
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland Factbird VollzeitAbout FactbirdFactbird is a leading provider of manufacturing intelligence software, helping customers optimize their operations and achieve high-speed quality production. Our team is dedicated to delivering innovative solutions that empower businesses and consumers with production data.Job DescriptionAccount ManagerWe are seeking an experienced Account...
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Account Manager
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland Factbird VollzeitAbout FactbirdFactbird is a leading provider of manufacturing intelligence software, helping customers optimize their operations and achieve high-speed quality production. Our team is dedicated to delivering innovative solutions that empower businesses and consumers with production data.Job DescriptionAccount ManagerWe are seeking an experienced Account...
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Support Account Manager
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland ServiceNow VollzeitJob DescriptionAt ServiceNow, we're seeking a highly motivated and professional individual to join our Support Account Management (SAM) Services team. As a SAM, you'll play a critical role in delivering world-class customer satisfaction, helping ServiceNow change the way people work.Key Responsibilities:Deliver both proactive and reactive services, acting as...
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Support Account Manager
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland ServiceNow VollzeitJob DescriptionAt ServiceNow, we're seeking a highly motivated and professional individual to join our Support Account Management (SAM) Services team. As a SAM, you'll play a critical role in delivering world-class customer satisfaction, helping ServiceNow change the way people work.Key Responsibilities:Deliver both proactive and reactive services, acting as...
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Support Account Manager
vor 1 Monat
Frankfurt am Main, Hessen, Deutschland ServiceNow VollzeitJob DescriptionAt ServiceNow, we're seeking a highly motivated and professional individual to join our Support Account Management (SAM) Services team. As a SAM, you'll play a critical role in delivering world-class customer satisfaction, helping ServiceNow change the way people work.Key Responsibilities:Deliver both proactive and reactive services, acting as...
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Support Account Manager
vor 1 Monat
Frankfurt am Main, Hessen, Deutschland ServiceNow VollzeitJob DescriptionAt ServiceNow, we're seeking a highly motivated and professional individual to join our Support Account Management (SAM) Services team. As a SAM, you'll play a critical role in delivering world-class customer satisfaction, helping ServiceNow change the way people work.Key Responsibilities:Deliver both proactive and reactive services, acting as...
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Account Manager
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland Wolt VollzeitJob Title: Account ManagerWe are seeking an experienced Account Manager to join our team at Wolt. As an Account Manager, you will be responsible for developing and maintaining strong relationships with our restaurant partners, ensuring their success and growth within our platform.Key Responsibilities:Develop and execute account growth strategies to increase...
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Account Manager
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland Wolt VollzeitJob Title: Account ManagerWe are seeking an experienced Account Manager to join our team at Wolt. As an Account Manager, you will be responsible for developing and maintaining strong relationships with our restaurant partners, ensuring their success and growth within our platform.Key Responsibilities:Develop and execute account growth strategies to increase...
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Global Sales Account Manager
vor 1 Woche
Frankfurt am Main, Hessen, Deutschland BorgWarner VollzeitBorgWarner is a global leader in delivering innovative and sustainable mobility solutions for the vehicle market. Our company is a hub for innovators and independent thinkers who bring together talented employees, meaningful work, and cutting-edge technology in a unique environment. At BorgWarner, we strive to create a clean and energy-efficient world...
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Regional Key Account Manager
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland GEODIS VollzeitJob DescriptionWe are seeking a highly skilled Regional Key Account Manager to join our team at GEODIS. As a key member of our Business Development team, you will be responsible for developing and maintaining strong customer relationships, identifying new business opportunities, and leading a team of national account managers to drive customer growth.Key...
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Sales Account Manager
vor 1 Woche
Frankfurt am Main, Hessen, Deutschland BorgWarner VollzeitBorgWarner is a global leader in delivering innovative and sustainable mobility solutions for the vehicle market. We are a company of innovators and independent thinkers that brings together talented employees, meaningful work, and amazing technology in a unique environment. At BorgWarner, we constantly work towards our vision of a clean and energy-efficient...
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Support Account Manager
vor 3 Wochen
Frankfurt am Main, Hessen, Deutschland ServiceNow VollzeitJob DescriptionAt ServiceNow, we're seeking a highly motivated and professional individual to join our Support Account Management (SAM) Services team. As a SAM, you'll play a critical role in delivering world-class customer satisfaction, helping ServiceNow change the way people work.Key Responsibilities:Deliver proactive and reactive services, acting as a...
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Support Account Manager
vor 3 Wochen
Frankfurt am Main, Hessen, Deutschland ServiceNow VollzeitJob DescriptionAt ServiceNow, we're seeking a highly motivated and professional individual to join our Support Account Management (SAM) Services team. As a SAM, you'll play a critical role in delivering world-class customer satisfaction, helping ServiceNow change the way people work.Key Responsibilities:Deliver proactive and reactive services, acting as a...
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Key Account Manager
vor 2 Monaten
Frankfurt am Main, Hessen, Deutschland Casco Schoeller GmbHCasco Automotive Group Headquarters VollzeitCasco Schoeller GmbH and Casco Holdings GmbH, part of an international American conglomerate, are seeking a Key Account Manager to support their sales team in Frankfurt am Main.This role offers the opportunity to develop and maintain key relationships with clients, understanding their needs, providing strategic solutions, and ensuring their satisfaction with...
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Key Account Manager
vor 2 Monaten
Frankfurt am Main, Hessen, Deutschland Casco Schoeller GmbHCasco Automotive Group Headquarters VollzeitCasco Schoeller GmbH and Casco Holdings GmbH, part of an international American conglomerate, are seeking a Key Account Manager to support their sales team in Frankfurt am Main.This role offers the opportunity to develop and maintain key relationships with clients, understanding their needs, providing strategic solutions, and ensuring their satisfaction with...
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Key Account Manager
vor 1 Monat
Frankfurt am Main, Hessen, Deutschland Casco Schoeller GmbHCasco Automotive Group Headquarters VollzeitCasco Schoeller GmbH and Casco Holdings GmbH are part of an international American conglomerate with leading activities in the automotive supply industry. Our company currently employs around employees and designs, develops, produces, and distributes innovative electromechanical products and sensors for many customers in the automotive industry worldwide.We...
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Key Account Manager
vor 1 Monat
Frankfurt am Main, Hessen, Deutschland Casco Schoeller GmbHCasco Automotive Group Headquarters VollzeitCasco Schoeller GmbH and Casco Holdings GmbH are part of an international American conglomerate with leading activities in the automotive supply industry. Our company currently employs around employees and designs, develops, produces, and distributes innovative electromechanical products and sensors for many customers in the automotive industry worldwide.We...
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Key Account Manager
vor 1 Woche
Frankfurt am Main, Hessen, Deutschland Casco Schoeller GmbHCasco Automotive Group Headquarters VollzeitCasco Schoeller GmbH and Casco Holdings GmbH are part of an international American conglomerate with leading activities in the automotive supply industry. The company currently employs around employees and designs, develops, produces, and distributes innovative electromechanical products and sensors for many customers in the automotive industry worldwide.To...
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Key Account Manager
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland Casco Schoeller GmbHCasco Automotive Group Headquarters VollzeitCasco Schoeller GmbH and Casco Holdings GmbH are part of an international American conglomerate with leading activities in the automotive supply industry. Our company currently employs around employees and designs, develops, produces, and distributes innovative electromechanical products and sensors for many customers in the automotive industry worldwide.We...
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Key Account Manager
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland Casco Schoeller GmbHCasco Automotive Group Headquarters VollzeitCasco Schoeller GmbH and Casco Holdings GmbH are part of an international American conglomerate with leading activities in the automotive supply industry. Our company currently employs around employees and designs, develops, produces, and distributes innovative electromechanical products and sensors for many customers in the automotive industry worldwide.We...
Lead Customer Support Account Manager
vor 3 Monaten
At ServiceNow, we are dedicated to enhancing the work experience for everyone, including our team members. We believe that your best contributions arise when you are able to lead a fulfilling life and showcase your unique skills. Therefore, we strive to create an environment that fosters this for our employees. Our culture emphasizes teamwork, and we aim to exceed our customers' expectations. We maintain a mindset of humility and hunger while focusing on inclusivity, sustainability, and diversity as essential elements of our operational framework, ensuring transparency, equity, and accountability to drive significant, measurable change. Join us on our journey towards a better future.
Alongside a competitive compensation package, supportive teams, and genuine opportunities for career advancement within a progressive organization, we offer resources designed to support your well-being and that of your loved ones. Below is a brief overview of our offerings:
- In addition to standard holidays, we provide designated global well-being days where all employees can take time off to focus on what matters most.
- A flexible work culture that promotes a healthy work-life balance.
- Comprehensive parental leave programs.
- Childcare and caregiving benefits.
- A learning experience platform powered by our own technology, supporting your professional development goals, alongside a tuition reimbursement program.
- A global mentoring initiative that crosses functional boundaries.
- Team-building activities, various employee belonging groups, community outreach programs, and volunteering opportunities.
ServiceNow is on the lookout for driven and professional individuals to join our Support Account Management (SAM) Services team. In this role, you will play a pivotal part in delivering exceptional customer satisfaction, as SAMs facilitate transformative changes in the way people work.
The SAM will provide both proactive and reactive services, serving as the primary contact for all support-related inquiries. You will be part of a highly skilled team dedicated to a select group of high-profile, strategic clients while ensuring a superior quality of service.
Your responsibilities will include:
- Presenting confidently to all management levels, including C-Level executives.
- Utilizing industry-leading software management tools to proactively identify potential service degradation and mitigate or resolve business-impacting events for clients.
- Delivering business value and solutions by aligning ServiceNow applications, features, and benefits with client needs.
- Conducting regular customer conference calls and meetings to maintain a continuous flow of information, providing timely updates on all open cases, changes, problems, and ongoing projects.
- Facilitating summary status reports, including monthly performance reviews and quarterly service evaluations.
- Acting as the liaison between clients and ServiceNow regarding mandatory upgrades, patches, and security requirements.
- Managing, documenting, and reporting on performance against service level agreements (SLAs), and where SLAs are not met, overseeing an action plan to ensure commitments are consistently met or exceeded.
- Driving continuous improvement for the client and their environment through trend analysis and collaboration with the internal account team to champion change.
- Reviewing open cases, problems, and changes, communicating aligned priorities to assigned ServiceNow teams to ensure timely responses and resolutions.
- Serving as an escalation point for business-critical issues impacting clients.
To excel in this role, we seek candidates who possess:
- Outstanding written and verbal communication skills.
- Experience working with technical support teams.
- A fundamental understanding of IT Service Management (ITSM) in enterprise environments and global deployments.
- Comfort in interacting with all management levels.
- A working knowledge of ITIL incident, problem, and release management processes and procedures.
- The ability to thrive in fast-paced environments while effectively managing tight schedules to minimize customer impact.
- A broad technical understanding within a cloud software context.
- A growth-oriented and collaborative mindset.
Preferred Qualifications:
- Familiarity with the ServiceNow platform or relevant experience.
- Project management skills and principles.
- Experience in service delivery account management.
We embrace a flexible and trusting approach to our distributed work environment. Work personas (flexible, remote, or required in-office) are assigned to ServiceNow employees based on the nature of their roles.
Equal Opportunity Employer:ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
Accommodations:We strive to create an accessible and inclusive experience for all candidates. If you require reasonable accommodations to complete any part of the application process, please reach out for assistance.
Export Control Regulations:For positions requiring access to controlled technology subject to export control regulations, ServiceNow may need to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any necessary export licenses or approvals from relevant authorities.
