Technical Support Specialist

vor 2 Wochen

Obernkirchen, Niedersachsen, Deutschland ITT Inc. Vollzeit

Job Summary

ITT Inc. is seeking an experienced Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support for our ERP applications, including troubleshooting, installation, and upgrade of off-the-shelf software.

Key Responsibilities

  • Maintain and support all functions related to core ERP, Bolt-On, and integrated applications.
  • Act as a true "Business Relation Manager" to understand business requirements and issues in Manufacturing, Finance, Order Management, and Warehouse Management.
  • Provide technical support for the software from troubleshooting, installation, and upgrade of off-the-shelf software.
  • Develop best practices and collaborate with other team members.
  • Resolve issues with ERP applications, other manufacturing systems, and monitor ServiceNow queue.
  • Act as a consultant with the business to understand business processes and how to apply technology to digitize and streamline processes.
  • Work collaboratively with end users, other IT teams, and Vendors, to improve the architecture, operational standards, and practices.
  • Responsible for driving ERP upgrades, enablement of new processes, functions as per business requirements.
  • Provides guidance and consultation on applications and related services to other departments.
  • Effectively utilize company standard incident remediation system to assign, prioritize, track, incidents, and end-user requests.
  • Work independently to resolve issues, while understanding when to involve other IT support functions such as data center and networking.
  • Responsible for driving & managing annual SOX audits, Disaster Recover exercise.

Requirements

  • Bachelor's degree in Information Technology, Computer Science, or similar is preferred; High school diploma with 5+ years of experience is required.
  • Experienced system analyst supporting ERP applications and the business process is a must.
  • Strong understanding of core ERP business processes.
  • Ability to work with business to understand pain points and propose solutions as needed.
  • Create and optimize technology and processes in partnership with other technology teams, compliance, and information security to ensure systems are designed and operated with security in mind.
  • Excellent customer service, task management, and communication skills are required.
  • Highly tuned technical problem-solving, and analytical skills are a must.
  • Must have experience with license management for various software.
  • Possess cultural awareness and sensitivity to work with a global user base.
  • Experience with the following software is preferred: Support of any ERP, MES or GL system, ProALpha or SAP knowledge highly preferred.
  • Understand and apply fundamentals of the business to ensure the technical roadmap aligns with business opportunities.
  • Confident initiative-taker who is driven and results-oriented.
  • Strong organizational skills.
  • ITIL, Six Sigma, and PMI certification a plus.
  • Experience working in a SOX-compliant environment a plus.
  • Strong affection for developing, implementing repeatable processes; continually assessing and improving.
  • Strong ability to trust but verify various aspects of IT service delivery and planned efforts.
  • Travel is project-based, but generally no more than 10% to 15%.

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