Senior Consultant Customer Experience Solutions Expert
vor 3 Wochen
Wir suchen einen erfahrenen Senior Consultant, der sich auf die Gestaltung von Customer Experience Strategien spezialisiert hat. Als Teil unseres Teams werden Sie unsere Kunden bei der Planung und Umsetzung von Customer Experience Lösungen unterstützen.
Verantwortlichkeiten:- Unterstützung unserer Kunden bei der Planung und Umsetzung von Customer Experience Strategien
- Mitwirkung in anspruchsvollen Projekten mit der Übernahme von Verantwortung für Teilthemen und die sukzessive Ausweitung des Verantwortungsbereichs
- Beratung unserer Kunden bei Analyse und Optimierung von Vorgehensweisen, Prozessen sowie Aufbau von Tools zur Messung der Kundenzufriedenheit
- Als Teil des Bereiches Experience Management Strategy
- Mobiles Arbeiten (Homeoffice)
- Flexible Arbeitszeiten
- Weiterbildungsmaßnahmen
- Parkplatz
- Firmenevents
- Sabbatical
- Sportaktivitäten
- Mitarbeiterrabatte
- Ein abgeschlossenes, berufsrelevantes Studium und mindestens 3 Jahre Erfahrung in einem Beratungsunternehmen oder der Versicherungsbranche
- Ausgeprägte analytische Kenntnisse, groØes Interesse an Customer Experience sowie Methodenwissen im Customer Journey- und Change-Management
- Sicherer Umgang mit marktüblichen Softwarelösungen wie SAP, Salesforce und CX Management SaaS
- Bereitschaft zur branchenüblichen Mobilität sowie sehr gute Deutsch- und Englischkenntnisse
Sie sind neugierig geworden? Dann freuen wir uns über Ihre Onlinebewerbung unter Angabe Ihrer Gehaltsvorstellungen und der Kennziffer: msg-50373654-000
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