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Field Technical Specialist
vor 3 Monaten
Position: Field Technical Engineer
Location: Munich, Germany
Compensation: €45-55K (negotiable based on experience)
Benefits: Company Vehicle, Pension Plan, Equipment Provision, etc.
Employment Type: Full-time - Hybrid Model - Client On-site/Home or Office
Excelerate is a prominent local delivery platform in Europe, specializing in field technical services such as infrastructure support, maintenance, installations, networking assistance, and professional services, delivering tailored and flexible solutions to meet diverse customer requirements.
We are looking for a dedicated and skilled Field Technical Engineer to become part of our team in Munich. This role is ideal for individuals who excel in collaborative settings and are committed to delivering outstanding customer service.
Core Responsibilities:
- Act as the representative of the company at customer locations
- Effectively manage sensitive and critical IT scenarios, including server installations, configurations, and repairs
- Ensure quality compliance by adhering to established processes while addressing customer needs
- Engage regularly with internal technical teams for continuous learning and development in IT systems support, including complex solutions
- Lead technical discussions with confidence
- Be available for on-call duties and weekend services as required
Essential Qualifications:
- Experience in Break Fix is MANDATORY
- Proficient in both German (B2/C1 minimum) and English (Professional proficiency)
- Must possess a valid Driving License in Germany
- Technical expertise in ProLiant Server, Synergy, StoreOnce, SimpliVity, 3PAR, MSL, Nutanix, Apollo, SuperdomeFlex
- Familiarity with OneView and Windows systems is required
- Demonstrates a service-oriented mindset, always prioritizing customer concerns
- Ability to think creatively in generating new business opportunities
If you believe your profile aligns well with this opportunity, we encourage you to reach out for a confidential discussion.
