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Customer Service Management Intern
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Position Title: Customer Service Management Intern
Role Overview:
The Customer Service Management Intern will play a crucial role in assisting our customer service division by addressing customer inquiries through written communication. This position involves identifying areas for enhancement within our customer service framework and executing improvements.
Key Responsibilities:
- Assist the customer service team by managing customer inquiries via written channels.
- Recognize and propose enhancements to the customer service system.
- Guide customers in maximizing their experience with our platform.
- Formulate solutions for emerging challenges as necessary.
Company Background:
Dyn Media GmbH is committed to offering sports enthusiasts a premier streaming experience. Since our inception, we have focused on delivering live broadcasts and highlights across various sports disciplines, including handball, basketball, volleyball, table tennis, and hockey. Our goal is to foster a deeper appreciation for sports among our audience.
Candidate Profile:
- A collaborative individual with a robust work ethic.
- A strong sense of accountability and a passion for problem-solving.
- Exceptional communication abilities and composure in fast-paced environments.
- Availability for flexible working hours, including evenings and weekends.
- Currently pursuing an academic degree.
Benefits:
- Gain insights into a leading sports media organization with expanding influence.
- Engage in a vibrant, youthful team passionate about sports.
- Receive competitive remuneration and adaptable working hours.
- Experience a flat organizational structure that encourages autonomy and creativity.
- Contribute to an innovative company where your ideas are valued.
