Technical Account Manager
vor 12 Stunden
You will be part of PTC's Service Management Team, responsible for managing $400 million of Annual Recurrent Revenue (ARR) for both SaaS and On-Premise customers.
Key Responsibilities:- Represent PTC with major international customers (top-tier, Fortune 500)
- Execute and oversee all PTC Service Management deliverables for your customers
- Act as main point of contact for escalations, coordinating PTC eco-system resources to resolve customers' issues
- Oversee support requests and change management process
- Work with Software Operation delivery team to ensure programs are delivered on-time and with quality
- Bachelor's degree in computer science or a related field
- ~5 years of experience in Customer Service or account management functions
- Knowledge of SaaS-based and/or Cloud-based business models in the software industry
- English and German mandatory, French is a plus
- PMP & ITIL background or certification
- Background in Enterprise software implementation or support
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