Technical Account Manager

vor 12 Stunden


Deutschland PTC Vollzeit
Technical Account/Support Manager

You will be part of PTC's Service Management Team, responsible for managing $400 million of Annual Recurrent Revenue (ARR) for both SaaS and On-Premise customers.

Key Responsibilities:
  • Represent PTC with major international customers (top-tier, Fortune 500)
  • Execute and oversee all PTC Service Management deliverables for your customers
  • Act as main point of contact for escalations, coordinating PTC eco-system resources to resolve customers' issues
  • Oversee support requests and change management process
  • Work with Software Operation delivery team to ensure programs are delivered on-time and with quality
Requirements:
  • Bachelor's degree in computer science or a related field
  • ~5 years of experience in Customer Service or account management functions
  • Knowledge of SaaS-based and/or Cloud-based business models in the software industry
  • English and German mandatory, French is a plus
Preferred Qualifications:
  • PMP & ITIL background or certification
  • Background in Enterprise software implementation or support


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